Night Manager

About Us

[Employer hidden — view at passion-project.co.uk] is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

Why join [Employer hidden]- We believe great people deserve great perks:

• Discounted stays around the world
• Free meal on duty + unlimited hot drinks
• Paid day off for your Birthday
• Team member discounts
• Health Benefit schemes
• Employee Assistance Programme and wellbeing initiatives
• Learning and development opportunities for career progression
• Recognition and reward schemes

Our Values

We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.

As part of the [Employer hidden] Group, you will join the team of Crowne Plaza London Gatwick hotel which is a 294-bedroom hotel located just 5-minute drive from Gatwick Airport. The Cube Restaurant serves delicious, locally sourced food for breakfast and dinner, while drinks and light meals are available all day in The Olive Grove. Our chic meeting spaces include private boardrooms and a stunning event suite with a foyer and bar, perfect for hosting receptions or dinners for up to 200 guests, or 280 guests for meetings.

What your day will look like?

As a Night Manager, you will oversee the smooth running of the hotel during the overnight shift, ensuring the safety, security, and comfort of all guests. You will lead the night team, support the front desk with check-ins and check-outs when required, respond to guest queries or concerns, and handle any issues that may arise during the night. You will also liaise with other departments to ensure operations run smoothly and that our guests continue to receive a seamless and welcoming experience throughout the night.

What You’ll Bring?

We’re looking for a reliable and proactive Night Manager who is passionate about ensuring a safe, welcoming, and well-run environment for both guests and colleagues overnight. You will bring strong leadership skills, experience in a front office or hospitality role, and the confidence to make decisions independently during night shifts. With excellent communication and organisational skills, you will be comfortable managing hotel systems, handling guest queries or concerns professionally, and supporting the night team when needed. A calm approach, attention to detail, and a positive, solution-focused attitude will help you ensure smooth operations and a seamless guest experience throughout the night.

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.

Ready to join us? Apply now and let’s grow together.