The Role

Your role will be to truly listen to our guests, to anticipate their needs and achieve great guest satisfaction.

Your key duties will include welcoming our guests on arrival, guiding them to the reception area whilst bringing our story to life and recommending experiences based on their needs and using your 'Insider Knowledge'

The Person

As well as having previous experience in a similar role, you’ll have an absolute commitment to delivering exceptional service, a charismatic personality and a natural flair for creating memorable experiences with all of our guests. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you’ll have a good command of the English language and be very well presented.

It is highly desirable that you come from a 5* Hotel background.

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent presentation & grooming standards
• Calm, efficient, and organised with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team

Why join the 100 Queen's Gate Team?

Benefits and Perks

• Health & Wellbeing Cash Plan
• Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
• Life Assurance Scheme
• Pension Scheme
• Complimentary meals on duty
• Opportunities for internal career progression
• Dry cleaning and uniform laundering on duty
• Professional training and development opportunities
• Paid birthday day off
• Employee recognition programmes to celebrate your achievements
• Refer a Friend incentive
• Discounts in our F&B Outlets: Rockwell and The Rooftop
• MyCrimson Rewards - Cashback and discount platform for online and in-store shopping