Optical Assistant
SKILLS
FULL DESCRIPTION
An Optical Assistant role is available at [Employer hidden — view at passion-project.co.uk] in Newton Mearns. The role involves providing excellent customer service, performing pre-tests, and communicating product information. The role offers a salary of £11.05-12.91ph and includes benefits such as pension, discounts, and employee support.
The role
So, you’re a proactive people person ready to be the friendly face our stores need? Sounds like you’d be a great fit here. So, if you’ve had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you.
As an Optical Assistant, you’ll use your passion for the [Employer hidden] brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team.
What’s on offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Salary - £11.05-12.91ph
- Working hours - 37.5 (to include regular weekend working)
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- [Employer hidden] Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
Job responsibilities
- Act as the first point of contact for walk-in customers, greet every customer warmly, arranging repairs or addressing concerns as appropriate
- Perform pre-tests, dispenses, collections, repairs and adjustments
- Proactively engage with customers to explore their needs and offer assistance
- Clearly communicate [Employer hidden] products, services, and promotional offers to customers
- Maintain a clean, organised, and visually appealing front-of-store environment in line with [Employer hidden] retail standards
- Collaborate closely with the shop floor and clinical teams by monitoring the clinic flow and communicating any delays to enhance efficiency throughout the customer journey
- Embrace change positively and promote cross-team collaboration in alignment with [Employer hidden]’ vision and values
What we’re looking for?
If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant. These include:
- Previous experience in a fast-paced customer service environment
- Experience in optics business
- Basic knowledge/experience of optical terminology.