Customer Service Apprentice

🔒 Confidential Employer
Posted 21 April 2026
LOCATION
Norwich
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Communication Skills Teamwork IT Systems Diary Management Answering Calls

FULL DESCRIPTION

So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. So, if you’ve ever considered a career in optics, this Customer Service Apprentice role could be perfect for you.

We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.

Main responsibilties

  • Answering and making calls
  • Booking appointments
  • Diary management
  • Communicating effectively with customers and clinicians

What we’re looking for?

If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Customer Service Apprentice. These include:

  • Passion for providing excellent customer service and making customers’ lives easier
  • Great teamwork
  • A good initiative
  • Confidence in using IT systems
  • Excellent communication and listening skills
  • Prepared to step out of your comfort zone and try something new
  • Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless)
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