Clinical Assistant

🔒 Confidential Employer
Posted 21 April 2026
LOCATION
Royston
TYPE
Full-time
LEVEL
Entry-level
SALARY
£28,000 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service IT systems Communication skills Listening skills Pre screening Clinical Admin

FULL DESCRIPTION

Join our team as an Clinical Assistant, and you’ll discover why at [Employer hidden — view at passion-project.co.uk], we pride ourselves on providing the foundation for exciting, long-term careers – a home where your previous expertise will be truly valued and where you’ll be given the opportunity to thrive. The main aim of this role is to ensure that all customers who are visiting for an appointment are seen quickly and efficiently, helping to maintain a smooth journey throughout their visit.

Main Responsibilities

  • Ensure clinics are managed resourcefully
  • Pre screening & field testing
  • Keep waiting times to a minimum & manage handover
  • Review clinic performance & plan ahead
  • Assist with spectacle collections
  • Clinical Admin
  • Repairs and Collections

What’s on Offer?

  • Full time - 40 hours hours include weekend working
  • Salary - £27,000 - £28,000 depending on experience
  • 28 days holiday & an additional day off to celebrate your birthday
  • Pension contribution
  • [Employer hidden] Perks – our discounted benefits scheme
  • Annual subscription to the “Headspace” app
  • WeCare – UK confidential employee helpline
  • Outstanding clinical and professional development opportunities

What we’re looking for?

  • Passion for providing excellent customer service and making customers’ lives easier
  • Confidence in using IT systems
  • Excellent communication and listening skills
  • Prepared to step out of your comfort zone and try something new
  • Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless).

Find out more

If you’ve got all these skills, we’d love for you to apply, but there’s also some desirable experience that could set you apart from the competition if you have it.

  • Previous experience in a fast-paced customer service environment.
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