Optical Assistant

🔒 Confidential Employer
Posted 21 April 2026
LOCATION
Elgin
TYPE
Full-time
LEVEL
Entry-level
SALARY
£24,167 / year
CATEGORY
Healthcare
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Optical Experience Optical Terminology Dispensing Pre-tests Retail Standards

FULL DESCRIPTION

So, you’re a proactive people person ready to be the friendly face our stores need? Sounds like you’d be a great fit here. So, if you’ve had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you.

The role

As an Optical Assistant, you’ll use your passion for the [Employer hidden — view at passion-project.co.uk] brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team.

Job responsibilities

  • Act as the first point of contact for walk-in customers, greet every customer warmly, arranging repairs or addressing concerns as appropriate
  • Perform pre-tests, dispenses, collections, repairs and adjustments
  • Proactively engage with customers to explore their needs and offer assistance
  • Clearly communicate [Employer hidden] products, services, and promotional offers to customers
  • Maintain a clean, organised, and visually appealing front-of-store environment in line with [Employer hidden] retail standards
  • Collaborate closely with the shop floor and clinical teams by monitoring the clinic flow and communicating any delays to enhance efficiency throughout the customer journey
  • Embrace change positively and promote cross-team collaboration in alignment with [Employer hidden]’ vision and values

What we’re looking for?

If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant. These include:

  • Previous experience in a fast-paced customer service environment
  • Experience in optics business
  • Basic knowledge/experience of optical terminology.
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