Optical Assistant

🔒 Confidential Employer
Posted 21 April 2026
LOCATION
Shepherds Bush
TYPE
Full-time
LEVEL
Associate
CATEGORY
Healthcare
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Dispensing Customer Service Pre-screening Optical Experience Patient Care NHS Procedures

FULL DESCRIPTION

Experienced Optical Assistant needed in Shepherds Bush. Responsibilities include dispensing lenses, pre-screening, and providing excellent customer service. Requires optical experience and knowledge of NHS procedures.

The role

Experienced Optical Assistant

Location: Shepherds Bush

Salary: Starting at £27k depending on experience.

Working hours: Full time (40 hours) – including a weekend day

This role offers an additional day off for your birthday, discounts on eyecare and earcare, access to [Employer hidden — view at passion-project.co.uk] perks

Excellent transport links to the store – Central, Hammersmith & City, Circle lines and London Overground all within a short walk.

Just a 5 mins walk to the popular Westfield London Shopping Centre with lots of shops, restaurants and activities.

Experience level: Must have current optical experience or within the last 5 years and dispense and pre-screen

You will be working in a newly refurbished store with a talented small close-knit team. This is composed of full time and part time members who are always willing to help each other and go the extra mile to give outstanding service to our incredibly happy customers, which is why we are rated 4.3 on Google and consistently in the top 3 of our region for Customer Service Index.

Join our team as an Optical Assistant, and you’ll discover why at [Employer hidden], we pride ourselves on providing the foundation for exciting, long-term careers – a home where your previous optical expertise will be truly valued and where you’ll be given the opportunity to thrive.

We’re looking for someone who has previous optical experience as an Optical Advisor or Dispensing Assistant – however we’ll continue to help develop and expand your knowledge.

Some of the key tasks required include:

  • Listening to patients, and giving good clear advice, explaining suitable products & offers whilst understanding NHS procedures & applying our own high standards
  • Dispensing of lenses (single vision / bi-focal & varifocal)
  • Carrying out pre-screening examinations & working alongside the wider team in day to day running of clinics
  • Take measurements and support patients with collections, ensuring fit, comfort & accuracy of frames are checked thoroughly
  • Maintain delivery of excellent customer service at all times, playing a valuable part of a customer journey & successful retail team.

You’ve already demonstrated that you’re a natural when it comes to customer care, you’re articulate, good with people with an organised approach and always happy to help, so you’ll fit right in as a valuable member of our friendly store team, joining a business that’s going places.

If you are interested, please click Apply as this vacancy will close once we have filled all available places.

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