General Assistant

Job Introduction

As a General Assistant at our Nuneaton depot, you’ll play a hands-on, varied, and vital role in ensuring our depot runs smoothly and efficiently.

This is a key position within our operations, where no two days are the same. You’ll work across multiple areas of the depot, supporting different teams and activities to ensure we deliver an excellent service to our customers.

Your work will be a mix of practical tasks, customer service, and logistics support, including:

• Deliveries & Collections: Driving to customer sites to deliver or collect hire equipment, ensuring goods are handled safely and professionally.
• Loading & Unloading Vehicles: Helping with the safe loading and unloading of vehicles to maintain efficient depot operations.
• Equipment Care:
• Carrying out basic electrical testing of tools and equipment.
• Cleaning and preparing equipment to ensure it’s in top condition for the next hire.
• Stock Control: Managing inventory, checking stock levels, and ensuring accurate records are kept.
• Customer Service:
• Serving customers at the hire desk, providing product knowledge, and ensuring they receive excellent service.
• Assisting with queries both face-to-face and over the phone.
• Team Support: Assisting colleagues in different departments and being ready to step in wherever you’re needed to keep the depot running smoothly.

This role is perfect for someone who enjoys variety and likes to be on the go, combining physical, hands-on work with customer-facing responsibilities.

Why This Role Matters

The General Assistant is often the first point of contact for our customers and plays a key role in shaping their experience with [Employer hidden — view at passion-project.co.uk]. Your work directly contributes to:

• Delivering safe, well-maintained equipment to customers on time.
• Ensuring our depot operations run efficiently every day.
• Providing excellent customer service, making customers feel supported and valued.
• Upholding our values and supporting our ESG Strategy – Decade to Deliver.

What You’ll Need

• A full UK driving licence
• Basic computer skills for stock management and hire desk tasks
• Strong communication skills, both verbal and written
• A positive attitude and willingness to adapt quickly to different tasks
• A focus on safety and doing things the right way
• The ability to work well both independently and as part of a team
• A desire to provide excellent service to customers and colleagues alike

A Bit About You

We’re looking for someone who is:

• Hands-on and practical – happy to get stuck into a wide range of tasks
• Customer-focused – you take pride in delivering great service
• Flexible and adaptable – you can switch between roles and responsibilities with ease
• Team-oriented – you enjoy working with others and supporting colleagues
• Reliable and safety-conscious, with great attention to detail
• Comfortable working outdoors and on your feet throughout the day

What We Offer

At [Employer hidden], we value our colleagues and reward their dedication with a competitive benefits package, including:

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension scheme
• Free onsite parking and canteen facilities
• 95% discount across the [Employer hidden] brand
• Training, development, and career progression opportunities
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers across a wide range of retailers and services
• Green Commute Initiative: cycle-to-work scheme
• PAM Employee Assistance Programme (EAP): free, confidential support for wellbeing, legal, financial, and personal matters

Work Life Balance at [Employer hidden]

We are proud to operate an industry-leading Work Life Balance initiative, designed to support colleague wellbeing and help you achieve a healthier work-life balance.

Talk to us about flexible options, including:

• Flexible start and finish times
• Shorter working days
• Term-time hours
• Job share opportunities
• Hybrid working (where applicable)

Our focus is to put our people first, ensuring you have the flexibility and balance to thrive.

Career Progression

Through our Career Line of Sight programme, you’ll have a clear view of potential growth opportunities and the support you need to progress your career within the [Employer hidden] Group.

Many of our depot managers and leaders started in entry-level roles just like this one – your next step starts here!

Additional Information

[Employer hidden] reserves the right to close vacancies early if we receive a high volume of applications. Apply early to avoid disappointment.

Some roles may require a DBS, Credit, or Security Clearance check.

All applicants must have proof of right to work in the UK before employment begins.

The [Employer hidden] Group is proud to be an equal opportunity employer, fostering diversity and inclusion where everyone can thrive.

For more information on our ESG Governance policies, visit: