D365 Architect

Senior Dynamics 365 Architect

We’re looking for a Senior Microsoft Dynamics 365 Architect to join a major enterprise CRM transformation programme within a global organisation undergoing significant IT modernisation. This role sits at the heart of a high-visibility Dynamics 365 Customer Service programme, where the focus is on building a modern CRM capability, integrating omni-channel communications, and expanding the platform across the organisation.

The programme is already live for part of the business, and the next phase will focus on new business capabilities, telephony integration, and broader CRM expansion.

This is an opportunity for an experienced architect to provide technical direction, reduce reliance on external delivery partners, and help shape the long-term architecture of the platform.

The Role

As the Dynamics 365 Architect, you will provide architectural leadership across the CRM platform, working closely with engineering teams, architects, and delivery leadership.

The role requires someone who can balance strategic architecture with practical technical engagement, guiding developers, reviewing solutions, and ensuring the platform is scalable and aligned with best practice.

You will also act as a technical mentor and trusted advisor within the team while helping establish long-term ownership of the platform.

Key Responsibilities

• Own the architecture and technical direction of the Dynamics 365 Customer Service platform
• Provide architectural oversight across Dynamics 365, Power Platform, Azure, and DevOps environments
• Work closely with engineering teams to ensure solutions are well designed and scalable
• Guide developers and delivery teams through technical decision making and design reviews
• Help reduce reliance on external delivery partners by providing internal technical leadership
• Support upcoming omni-channel and telephony capabilities within Dynamics 365 Customer Service
• Collaborate with architects, engineers, and stakeholders across distributed teams

What We’re Looking For

• Extensive experience as a Microsoft Dynamics 365 Architect
• Deep knowledge of Dynamics 365 Customer Service
• Strong experience across Power Platform, Azure, and DevOps
• Proven ability to define and guide CRM architecture within complex enterprise environments
• Experience working with engineering teams and providing technical mentorship
• Strong understanding of DevOps pipelines, CI/CD, and cloud architecture
• Background working in regulated environments or financial services is highly desirable

This role requires someone with a strong technical career history, not just Dynamics certifications someone who understands the engineering challenges behind the platform and can guide teams effectively.

Project Context

• Large-scale enterprise CRM transformation programme
• Dynamics 365 Customer Service platform already live in parts of the business
• Upcoming work includes new business functionality and telephony integration
• Significant investment in modernising the technology landscape

This is a high-impact role within a transformation programme that is gaining strong visibility across the organisation.

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