Customer Relations Administrator
SKILLS
FULL DESCRIPTION
Job Introduction
We currently have an exciting opportunity for a Customer Relations Administrator to join our Bellshill site, to ensure we provide best in class customer service to our global customers and distributors the role supports our Customer Relations team in creating and collating documentation required to accompany our orders to their final destination.
Main Responsibility
- Support Customer Relations Coordinators with administrative tasks related to the customer order process, which will include running order book reports, sourcing and preparing internal and external documentation. - Follow all necessary controls to ensure we are HMRC Compliant (hard copy files retained for 7 years), ensuring any documentation is fully compliant with process. - 100% accuracy is required to ensure there are no service issues related to documentation that is supplied - Ensure that we maintain targeted turnaround required on documentation requirements and record and monitor progress and escalate if not achievable. - Ensure that costs are minimised and the most efficient and cost effective approach is used when preparing documents. - Coordinate the sample order process, organising supply of FOC stock for various areas of the business - Contributes to developing and maintaining strong relationships with the internal and external stakeholders to ensure efficient responses and cross team collaboration. - Demonstrate behaviours in line with our diversity and inclusion aim, which is to create and promote a diverse and inclusive culture at WG&S where ideas, differences and views are respected and where all employees are encouraged to create their own personal legacy.
Our Ideal Candidate
- Previous Supply Chain experience - Attention to detail - Knowledge of export requirements - Ability to analyse data and process driven tasks - Ability to problem solve and be solution orientated
What we can offer you
- We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan. - Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement. - Private Healthcare and Doctor@Hand (remote GP service). - Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice. - Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues. - Our Life Assurance cover is a multiple of eight times your annual basic salary. - Product allocation so that you can enjoy our fantastic portfolio of brands. - Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost. - Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated. - Learning resources to help you be your best self.
About [Employer hidden — view at passion-project.co.uk]
A HOME FOR RARE CHARACTERS
[Employer hidden]: a home where Rare Characters thrive.
We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.
At [Employer hidden], our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at [Employer hidden], fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.
OUR AGILE WORKING PHILOSOPHY
Our agile working philosophy is to “Have your best work day everyday”. Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams. We are open to discussing possible agile/flexible working options as part of the recruitment process.
INCLUSIVE RECRUITMENT PROCESS
Diversity & Inclusion is at the heart of how we do things at [Employer hidden], fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive. If you have any questions or need some support with your application we’d love to hear from you. So please get in touch with our HR team at [contact hidden].
[Employer hidden]