Reception Team Member

🔒 Confidential Employer
Posted 21 April 2026
LOCATION
Edinburgh
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Hospitality
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Communication skills Interpersonal skills Organizational skills Guest service Teamwork Customer service

FULL DESCRIPTION

[Employer hidden — view at passion-project.co.uk] is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. We’re now hiring a Reception Team Member to help shape the [Employer hidden] guest journey.

Benefits:

  • Paid family leave (>1 year of service)
  • Flexible working patterns
  • Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
  • Discounted rates for overnight stays for you, your family and friends
  • Refer and earn scheme - earn up to £/€550
  • Cycle to work scheme- to support a healthy lifestyle and our planet
  • Education Support to help you foster new skills
  • Volunteer days: 2 paid volunteer days per year
  • Support for you and your family when you need it with our Employee Assistance Program (EAP)
  • An extra day off to celebrate your birthday

We would love you to have:

  • Previous experience working in a similar property is helpful but not a “must have” as full training will be provided
  • Prior experience using Opera is helpful but not a “must have” as full training will be provided
  • Excellent communication and interpersonal skills are required for this role.

What you can do for us:

  • Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent [Employer hidden] Group
  • Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions.
  • Amaze our guests: Show attention to detail and outstanding organisational skills to delight our guests.
  • Go above and beyond for guests and team: Create raving fans by always exceeding guest and team expectations.
  • Bring a positive attitude: Radiate positivity and contribute to a vibrant workplace and team
  • Be kind & treat everyone with respect: Strive for an atmosphere of kindness and mutual respect among colleagues and guests
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