Key Responsibilities Include:

• Lead and support the reservations team in delivering prompt, accurate, and friendly service.
• Manage individual, group, and corporate bookings across our systems.
• Ensure all guest details, billing instructions, and room allocations are correct.
• Assist in forecasting, reporting, and maintaining rate integrity.
• Work closely across all teams to maximise occupancy and upsell opportunities.
• Handle guest queries professionally and resolve issues promptly.
• Train new team members and maintain consistent standards across the department

About You:

• Has previous hotel reservations or front-office experience (supervisory experience desirable).
• Possesses excellent communication and organisational skills.
• Thrives in a fast-paced environment with high attention to detail.
• Is confident using hotel PMS/CRS systems (Guestline experience is an advantage).
• Enjoys leading teams and contributing to a positive workplace culture.
• Is committed to delivering outstanding guest service.

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends.

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[Employer hidden] Links Parade, Carnoustie, Angus, DD7 7JE

• Job RefBES7110
• Branch[Employer hidden]
• LocationCarnoustie
• Salary/BenefitsCompetitive Salary Starting from £28k, TRONC, Pension contributions and more
• Contract typePermanent
• HoursFull Time
• Shift pattern5 days out of 7 including weekends
• Hours per week40 per week
• Date posted27/03/2026
• Closing date29/04/2026

About Us

Carnoustie Golf Hotel offers extensive facilities including 95 luxury en suite bedrooms and ten suites with amazing views over the Championship course, the sea and the local town of Carnoustie. Extensive spa and health facilities include a large heated swimming pool, sauna, whirlpool, steam room and for the more energetic a fully equipped gymnasium.

While staying at the Hotel you can follow in the footsteps of some of history's greatest golfers and test yourself to a challenging round on the notably inspiring Carnoustie Championship golf course.

With 12 event rooms accommodating up to 700 delegates this is one of Scotland's foremost conference venues, ideally located 10 miles from Dundee, 'City of Discovery', and 60 miles from Aberdeen, Scotland's 'oil capital'.

Many bedrooms have views over the 1999 and 2007 Open Championship golf course or Carnoustie Bay.

The newly refurbished Calders Bistro offers delicious fare, much of it from local Scottish produce.

We truly believe our people are our biggest asset and to reflect that we offer:

• Market leading Rates of Pay
• Anniversary Bonus
• Flexible Shifts, full and part time to fit around other commitments
• 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year
• Full Training and Supervision Given
• Opportunity to gain recognised qualifications to help you progress
• Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences
• Introduce a Friend Scheme worth £600+
• Anniversary weekend stay for you or to give as a gift to family or close friends
• Access to complimentary Mental Health & Wellbeing services
• Discounted Bespoke Hotel Stays, for you, your family and friends
• 50% off all Food & Beverage during Bespoke Hotel Stays
• A range of local in-house benefits
• & many more!