Customer Service Executive

🔒 Confidential Employer
Posted 21 April 2026
LOCATION
Remote
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Communication skills Customer service Troubleshooting Billing inquiries Team player Attention to detail Problem-solving Workload management

FULL DESCRIPTION

Customer Service Executive

[Employer hidden — view at passion-project.co.uk] is seeking a Customer Service Executive to provide excellent customer service via multiple communication channels, troubleshoot technical issues, and assist with billing inquiries. The role is fully remote, full-time, and involves shift rotations including weekends and bank holidays.

Key Responsibilities

  • Serving our customers via multiple channels of communication such as phone, email, live chat as well as social median platforms
  • Taking management of personal workload and being committed to Excellent Customer Service to reduce the number of repeat customer Interactions, increase the quality and resolution
  • To have working knowledge of our inhouse systems and ensure customers’ query is resolved promptly and they are given all necessary information and support (do it right the first time!)
  • Troubleshooting simple and at times more complex technical issues over the phone with the customer
  • Booking new customers for service installations
  • Assisting with billing inquiries and reconciliation
  • Working alongside our network partner to make sure that they have all relevant information to complete customers’ requests
  • Working on projects such as those assigned by the Customer Service Manager or Operations Manager
  • General admin tasks that fall within the remit of the customer operations department
  • Maximise personal skills, knowledge, and experience to positively impact on performance and assist in achieving the business goals
  • Don't be scared to share your ideas and feedback, as this is how we build a bigger, better, and stronger team
  • Our opening times are Monday to Sunday, 8am – 8pm, you’ll be working on a shift rotation (including weekends and bank holidays)

Skills, Knowledge & Expertise

  • Great attention to detail and a desire to get the job done right
  • Excellent communication skills both verbal and written
  • Solution focused
  • Well organised and an ability to work to tight deadlines
  • A team player with a can-do attitude
  • Believes and exhibits PRIDE (personal responsibility in delivering excellence)

Job Benefits

  • Equity – yes, a real part of the company!
  • 25 days holiday plus bank holidays
  • Pension scheme that matches your contribution up to 8%
  • Health care cash plan
  • Cycle to work
  • Employee assistance programme
  • IT equipment provided
  • Remote working
  • Discounted Gym memberships
  • Retail offers – discounts from recognisable brands
  • Company Events
  • Travel expenses paid
  • Annual Bonus up to 30% of salary (discretionary of the business)
  • Free [Employer hidden] broadband if you are within our area, plus friends & family discount.
  • Life assurance giving you cover of 4 times your basic salary
  • Colleague referral scheme of £500
  • Continuous development and long-term career prospects
Sign up free — access 45,000+ UK sponsor-licensed jobs