Marketing Operations Coordinator

Marketing Operations Coordinator

*Please note this role requires you to come into our Orpington offices 5 days a week*

We’re [Employer hidden — view at passion-project.co.uk]! A flooring retailer with a difference. Tapi was founded in 2015 by a handful of flooring industry specialists passionate about putting customers first and blowing a breath of fresh air into the world of carpet and floor shopping. Our mission was to make buying flooring reassuringly simple, and to inspire and delight customers with exceptional and innovative products and services. Our focus and commitment to flooring innovation, customer satisfaction and hiring talented people has led to our growth and success.

In 2024 we became the Number One flooring retailer in Britain with more than 250 bright and airy showrooms bursting with design inspiration and a fleet of over 230 mobile showrooms providing a home shopping service to their customers. We continue to expand and in 2025 will opened 19 new concessions in John Lewis.

Flooring homes, changing lives, gets us out of bed in the morning. Putting a smile on our customers' faces is our daily motivation. We deliver incredible service for anybody, any house, and any budget. We place every customer at the heart of everything we do and with over 90,000 reviews on Trustpilot, our customers have rated us excellent.

Our (not-so-secret) secret to our success is knowledge and our people. We aren't just a company; we are one big Tapi family: where everyone matters. We work as a team, do the right thing, and are always on the lookout for ways to be better. Our colleagues are also a happy bunch and have rated us 4.8 out of 5 on Glassdoor and 95% would recommend us to a friend.

THE ROLE:

We’re looking for a Marketing Operations Assistant to join Tapi’s fast-paced marketing team. This role supports marketing operations and complex projects, ensuring smooth execution across branding, campaigns, advertising, PR, and social media. The ideal candidate is highly organized, detail-oriented, and solution-focused, with a proactive approach to problem-solving. It’s a great opportunity for someone with a passion for marketing that wants to learn and progress their career in the fast paced and ever-changing world of retail.

Your big responsibilities :

• Collaborate directly with the Brand and Communications Director, playing a key role in bringing the brand vision to life through seamless coordination of marketing operations relating to campaigns and projects.
• Support Social Media Operations by managing VIP services back of house, for influencers, creators, and partners, gathering UGC, securing permissions, and organizing influencer campaigns.
• Co-ordinate various bespoke support projects, including in-store podcasts, content filming and in-store radio, driving seamless execution and impact.
• Organize and manage visual assets, ensuring content is in date and uploaded across inhouse platforms like Dash, YouTube, the websites and social media. And making sure assets are properly named, linked, and easily accessible for amplification and distribution, empowering stakeholders to find content quickly.
• Support the coordination of product launches, from arranging sample deliveries and studio schedules to setting up lifestyle and product photography. Ensure timely delivery, approval, and distribution of assets to internal teams, PR, and external agencies.
• Coordinate the production for instore signageonce designs have been approved, ensure the speedy production and install process.
• Partner with Pricing, Promotions, and POS Manager to ensure smooth delivery of marketing materials to stores. Track and chase Proof of Deliveries and handle replacements where needed.
• You’ll be brilliant at process, administration, and reporting, allowing the smooth and seamless running of projects and campaigns for your colleagues by maintaining and updating the Marketing planner, measurement documents with weekly insights, project trackers and raising Purchase orders to support social media and the brand advertising team.
• Drive operational efficiency Deliver completed projects on time, ensuring they are launched, handed over to stakeholders, and logically filed in our library for easy access.
• Provide a seamless and efficient marketing service to our retail teams and colleagues to deliver gold standards to all our channels.

ABOUT YOU

• You’ll love constantly learning, taking on new challenges, and want new opportunities to progress.
• Highly organised with flawless attention to detail.
• You’ll need to have an acute eye for detail and accuracy.
• You’ll be super-organised, proactive, forward-thinking and able to take responsibility.
• Confident and comfortable working in a fast-paced environment, able to work at speed maintaining the highest standards.
• You’ll be brilliant at process, administration and reporting.
• Great Microsoft office skills especially word and excel.
• Fabulous interpersonal skill [JS9] [JC10] and confidence to seek answers/follow up.

Nice to haves:

• Adobe software knowledge – creative suite, InDesign, photoshop and illustrator.
• Store (retail) or operational experience.
• Experience working in retail central Teams

Job Types: Full-time, Permanent

Work Location: In person

*INDHP*