Sales Support Coordinator

Sales Support Coordinator

This role is based in Orpington, Kent for 3 days a week.

The Engine Behind Our B2B Success

Tapi Smart Flooring Solutions is the Business-to-Business division of [Employer hidden — view at passion-project.co.uk], delivering nationwide flooring solutions to social housing providers, developers, contractors and commercial partners across the UK .

As our B2B partnerships continue to grow, we are looking for a highly organised and proactive Sales Support Executive to manage the end-to-end coordination of B2B client orders and requests .

This is a pivotal role within the team — ensuring seamless communication between clients, stores and internal stakeholders nationwide.

The Role

As Sales Support Coordinator, you will act as the central operational hub for our B2B clients .

You will:

• Manage B2B client requests and orders from initial enquiry through to successful delivery
• Serve as the primary office-based point of contact for client queries
• Collaborate closely with Tapi stores nationwide to ensure operational excellence
• Liaise with store teams on B2B-related queries and provide clear guidance
• Maintain accurate records of client interactions and orders within CRM and systems
• Proactively identify and resolve issues affecting client satisfaction
• Support the sales team with account set-up and administrative tasks

This is a fantastic opportunity for someone who enjoys operational coordination, stakeholder management and delivering exceptional B2B client service.

What We’re Looking For

We’re seeking someone who brings:

• Experience in Sales Support, B2B Customer Service or Account Management
• Strong organisational skills and exceptional attention to detail
• The ability to manage multiple orders and priorities simultaneously
• Excellent written and verbal communication skills
• Experience using CRM systems and Microsoft Office
• A proactive, solution-focused mindset
• Confidence building positive relationships with both internal teams and external clients

Experience within construction, property, retail operations or multi-site environments would be beneficial.

Why Join Tapi Smart Flooring Solutions?

You’ll be joining a collaborative and ambitious B2B team at a pivotal stage of growth.

We offer:

• A dynamic B2B sales environment with national exposure
• A supportive and collaborative team culture
• The opportunity to build valuable commercial experience within a growing division
• Potential future development opportunities within the wider Tapi network

If you thrive in a fast-paced, detail-driven environment and enjoy being the operational backbone of a growing sales function, we would love to hear from you.

*[Employer hidden] is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.*

*INDHP*