Home Consultant

Home Consultant

You will be responsible for a “mobile showroom” vehicle where you have the luxury of bringing a bit of Tapi-ness to a customer’s home. Critical to the Tapi family, this role is truly unique. You’ll spend most of your time on the road, working with stores, and visiting lots of homes every day. Visiting customers, you’ll have the opportunity to provide them with a great end to end service by helping, advising, and measuring flooring. Using your knowledge of our exceptional product ranges and our excellent “Masterpiece” software (making all the technical bits a breeze), you’ll bring customer’s ideas to life in the comfort of their own home – and, while doing so, earn a generous commission!

Your Responsibilities

Customer Service:

• Deliver outstanding customer service that exceeds expectations and encourages recommendation and repeat business.
• Deal with customer queries and concerns in their home.
• Have an understanding approach to make customers feel relaxed and reassured.
• Be solutions-focused - deliver customers the best flooring solutions for their individual needs.
• Bring a customer’s idea, concept or design to life through excellent Tapi product knowledge.
• Representing the brand in a professional manner through smart attire.
• Acknowledge the privilege that comes with being invited into a customer’s home and being respectful through the interactions with customers in their home.

Measuring and Quoting:

• (Don’t worry – we will give you all the training you’ll need):
• Using our Masterpiece software during every customer visit to help you measure and provide solutions with ease.
• Responsible for preparing a detailed and accurate flooring plan with the ability to provide an onsite quote using our Masterpiece software.
• Carry out inspections of where we have identified a faulty floor and producing reports.
• Check sub floors for uneven floor levels and potential issues e.g. dampness or trailing cables.
• Maintain the presentation of the mobile showroom, showing pride in its appearance and taking responsibility for its immaculate condition and sample displays.
• Comply with all Health and Safety and security requirements set out by the Company, in or out of working hours.

Sales:

• Maximise the conversion rate of internet leads by presenting suitable products to the customer in their home.
• As part of our strategy to “wow customers”, you will work to exceed personal sales and conversion targets, supporting the overall store targets.
• Ability to close a sale with customer satisfaction in mind.
• Process customer orders using the “Masterpiece” system.

The Big Package

• Colleague discount
• Salary sacrifice pension
• Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
• Employee Assistance Programme
• A day off for your birthday
• Cycle to work scheme
• Enhanced family leave
• Life Assurance

About You!

You’re in that little sweet spot of being sales driven AND customer focused. And you’re passionate about what you do.

We’re after a speedy thinker who’s nice to their core. A presentable, switched-on, and honest person, who brings a little joy to every interaction. You’re naturally self-motivated, enthusiastic, and keen to impress. You sweat the small stuff and have a “no customer left behind” attitude (we have a 5* Trust Pilot rating to maintain)!

You're up for a challenge and thrive on a busy schedule. You are always on the lookout for ways to improve things for customers, colleagues, and you have a bias towards action. You will also have a savviness to plan efficient routes through towns and cities to maximise your time and the amount of customers you see.

You will need a full driving license for this role; however, transport will be provided.