Strategic Account Lead – Industrial & Construction Cleaning

About The Role

The Strategic Account Lead – Industrial & Construction Cleaning is responsible for owning, developing, and expanding key national client relationships within the industrial, construction, and specialist cleaning sectors in Ireland.

This role combines strategic account management, commercial growth, and cross-functional leadership, ensuring high-value clients receive consistent, compliant, and innovative cleaning solutions across complex, multi-site environments.

The successful candidate will act as a trusted advisor to senior client stakeholders, driving contract retention, organic growth, and service excellence while aligning operational delivery with commercial objectives.

Key Responsibilities

• Own and lead a portfolio of strategically important industrial and construction-sector clients across Ireland
• Build long-term, senior-level relationships with client decision-makers
• Develop and deliver account strategies, growth plans, and retention initiatives
• Act as the single point of accountability for overall contract performance

Client Experience & Continuous Improvement

• Conduct regular performance reviews, site visits, and service improvement meetings
• Manage escalations and resolve issues proactively and professionally
• Drive innovation, sustainability initiatives, and value-added solutions for clients
• Deliver the QBR to clients

Commercial Growth & Retention

• Identify and convert opportunities for contract expansion, scope extensions, and new services
• Lead pricing strategies, commercial negotiations, contract renewals, and tenders
• Deliver agreed revenue, margin, and profitability targets
• Monitor client spend, forecasting, and pipeline performance

Operational Collaboration

• Work closely with Operations, Mobilisation, HSEQ, Finance, and HR teams to ensure seamless service delivery
• Support mobilisation of new contracts and large project works
• Ensure services are delivered in line with SLA, KPI, and compliance requirements
• Champion health & safety excellence across all client sites

Key Relationships

• Internal: Operations Managers, Site Managers, Commercial, HSEQ, Finance, HR
• External: Client senior stakeholders, procurement teams, site managers, subcontractors, industry partners

Skills & Experience R****equired

Essential

• Proven experience in strategic or national account management within: Industrial cleaning, Construction support services, Facilities management, building services or related sectors.
• Strong commercial acumen with demonstrable success in revenue growth and contract retention
• Experience managing complex, multi-site or high-risk environments
• Excellent stakeholder management and negotiation skills
• Working knowledge of Irish H&S legislation and industrial/commercial compliance standards
• Full, clean Irish driving licence

Desirable

• Experience working with construction companies, developers, or industrial manufacturing clients.
• Tendering and bid management experience
• Understanding of specialist services (eg. builder cleans, high-level cleaning, shutdowns, façade cleaning)
• Formal sales, commercial, or leadership qualifications

Benefits

• Competitive salary
• Performance-related bonus
• Company car or car allowance
• Pension contribution
• Mobile phone and laptop
• 25 days annual leave
• Ongoing professional development

About You

About Us

[Employer hidden — view at passion-project.co.uk] is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At [Employer hidden], we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

[Employer hidden] is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.