Key Account Manager

About The Role

The Key Account Manager will oversee a multi-site soft services contract across the Midlands, ensuring high-quality service delivery and strong customer satisfaction. This role is responsible for managing operations including cleaning, security, landscaping, and waste management, ensuring all services are delivered efficiently, cost‑effectively, and in full alignment with client expectations. You will lead Site Managers and Supervisors, ensure full contract compliance, and drive continuous improvement across all locations.

Key Responsibilities of the Key Account Manager:

• Contract Management: Oversee contract execution, ensuring compliance with SLAs, KPIs, and budget management. Handle contract renewals and negotiations.
• Operational Oversight: Supervise delivery of soft services, develop operational plans, and monitor quality control procedures.
• Client & Stakeholder Management: Serve as the primary client contact, build relationships, and report on contract performance.
• Team Leadership: Lead and develop contract and subcontracted teams, ensuring health, safety, and environmental compliance.
• Compliance & Reporting: Ensure adherence to regulations, prepare performance and financial reports, and manage audits and corrective actions.
• Continuous Improvement: Identify cost-saving opportunities, implement innovations, and drive service optimisation.

Key Requirements of the Key Account Manager:

• Proven experience in managing soft services within the FM industry.
• Excellent leadership, communication, and client relationship management skills.
• Proficient in financial and contract management.
• Strong problem-solving, time management, and organisational skills.
• Customer-focused with a commitment to service excellence.

Benefits:

• Competitive salary based on experience
• Company vehicle, laptop & mobile
• Performance based bonus
• Annual Personal Performance SIP Programme

INDHP

About You

About Us

[Employer hidden — view at passion-project.co.uk] is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work. 

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At [Employer hidden], we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success. 

[Employer hidden] is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact [contact hidden]