Quality Assurance & Enhancement Administrator

Job title:Quality Assurance & Enhancement Accountable to:Senior Quality Assurance & Administrator EnhancementOfficer, [Employer hidden — view at passion-project.co.uk]

Contract length: Permanent Hours per week: 35 Weeks per year:52 Salary: £25,061 –29,358 Grade: 2 Service: [Employer hidden] (Operations and Location: High Holborn External Affairs)

Who areUAL Awarding Body? [Employer hidden] is a specialist awarding organisation which designs and awards innovative qualifications in creative subjects from Levels 1 to 4, operating in England, Scotland, Northern Ireland and Wales. The awarding body works with more than 200 Further Education Colleges, Sixth Form Colleges, schools and universities across the UK, awarding qualifications to more than 58,000 students per year It is regulated by Ofqual, CCEA and Qualifications Wales. [Employer hidden] was set up by UAL so that it could positively impact on the pre-degree creative education experiences of young people across the UK, delivering transformative education experiences to students. [Employer hidden] is part of UAL’s Academic Enterprise Department, which leads the University of the Arts London’s educational trading operations and is integral to the University’s long-term development. Its mission is to increase the amount of income generated by the University from non- core teaching and research activities. It includes a number of successful existing business operations: UAL Short Courses Ltd, UAL Awarding Body, Language Centre and UAL’s Study Abroad programme. Over the next year Academic Enterprise will be adding new businesses focusing on widening our offer to children through both UAL Short Courses Ltd and the [Employer hidden] and supplying our students and graduates as temps to creative businesses in the UK through a new venture, UAL ArtsTemps Ltd.

What is the purpose of the role? Reporting to the Senior Quality Assurance and EnhancementOfficer, the Quality Assurance & Enhancement (QAE)Administrator is responsible for administering and coordinating the administration of the team. The QAE team is responsible for quality assuring UAL regulated qualifications, managing the regulatory compliance of the awarding body,managingstage 2 of theUALAwarding Body centre approvals processand monitoring centres based on risk.

Duties and Responsibilities

Administration

• To organise, attend and contribute to internal and external meetings including: Booking rooms, issuing invitations,taking accurate minutes, and ensuring details are communicated in a timely manner.
• To provide administrative support to the QAE management team and QAE Officers.
• To attend, support and contribute to at [Employer hidden] conferences and events.
• To support and contribute to the preparation of information required for internal and external audits.
• Assist with the collection and submission of regulatory data.
• Ensure QAE team documentation is stored in an efficient and accessible manner.

Update the QAE planner ensuring it remains current, accurate and accessible. Process POs, invoicesand record financial information for the QAE team. Assisting with monitoring team workflow tracking Support QAE team filing system

Customer service and relationship management

• To provide a first-class customer focussed service to approved centres, staff and students.
• To develop and maintain good working relationships with regulators, centre staff and external suppliers.
• To support preparationforthe annual conference for centre quality and exams office staff.
• Collaborate with teams across [Employer hidden] to ensure QAE team administration is progressed.

Regulation

• Support the QAE managementwiththepreparation and delivery of audits by qualification regulators
• Support with the collation and quality assurance of data returns for the qualification regulators
• Support with the annual Statement of Compliance
• To develop and maintain a current working knowledge of [Employer hidden] qualificationsand regulatory requirements

General

• Assume other reasonable duties consistent with your role, which may be assigned to you anywhere within the University.
• Undertake health and safety duties and responsibilities appropriate to the role.
• Work in accordance with the University’s Equal Opportunities Policy and the Staff Charter, promoting equality and diversity in your work.
• Undertake continuous personal and professional development, and to support it for any staff you manage through effective use of the University’s Planning, Review and Appraisal scheme and staff development opportunities.
• To personally contribute towards reducing the university’s impact on the environment and support actions associated with the UAL Sustainability Manifesto (2016 –2022).
• Make full use of all information and communication technologies in adherence to data protection policies to meet the requirements of the role and to promote organisational effectiveness.
• Conduct all financial matters associated with the role accordance tothe University’s policies and procedures, as laid down in the Financial Regulations.

Key Working Relationships

• Head of Quality Assurance & Enhancement
• Quality Assurance & Enhancement Manager
• Senior Quality Assurance & Enhancement Officer
• Quality Assurance Officer (x3)
• UAL Approved Centres
• UAL internal teams

Specific Management Responsibilities

Staff:none

Other (e.g. accommodation; equipment):

Last updated: 2 July2020

PERSON SPECIFICATION

Has received formal training or education at post 16 level.

Specialist Knowledge/Qualifications

Relevant Experience Experience providing high quality administrative support within a busy team

Administration at an awarding organisationor within an education settingis desirable

Maintaining databases and record systems to a high standard

Strong MS Office skills particularly in Excel, Word, Outlook and PowerPoint

Is ableto communicate clearly, concisely, unambiguously and professionally both orally and in writing.

Is able to communicate with internal colleagues and external customers at different levels of seniority appropriately, providing outstanding customer service.

Experienced minute taker for both formal and informal meetings

Excellent organisational skillsand time management

Planning and Managing Resources Plans, prioritises and organises work to achieve objectives on time and to a high quality.

Supports fellow UAL staff and works collaboratively within a team for the common good

Workscollaboratively acrossdepartments and with different professional groups.

Proactively strives to identify problems and offer solutions.

Generally curious and seeks to identify potential problems and opportunities for improvement.

An eye for detail and a desire for accuracy.

Creativity,Innovation and Problem Solving

Uses initiative toidentify and address potential problems, implementing appropriate preventative measures where possible or uses creativity to resolve issues.

Is prepared to listen to and evaluate suggestions from others and is able to contribute originalsolutions; escalating to a senior manager if the issue is complex or requires a decision outside their remit.

Please make sure you provide evidence to demonstrate clearly how you meet these criteria, which are all essential unless marked otherwise.Shortlisting will be based on your responses.