Financial Crime Team Manager
SKILLS
FULL DESCRIPTION
Join our Legal Instruments (LI) Team and help protect our customers and the Society by tackling Economic Crime.
The LI Team plays a vital role in protecting members, safeguarding vulnerable individuals, and supporting UK law enforcement. We work at the frontline of economic crime prevention — responding to criminal court orders, providing critical information to Financial Crime investigators, and helping law enforcement restrain, confiscate, and repatriate criminal funds.
We also provide urgent and sensitive support in high‑risk missing person cases and threat‑to‑life situations, helping vulnerable customers in real moments of need.
If you want a role with *real‑world impact* — this is it.
We are happy to consider flexible working approaches to help you perform at your best.
At [Employer hidden — view at passion-project.co.uk] we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
As a Team Manager in Legal Instruments, you will lead and develop a team of Economic Crime Investigators and Senior Economic Crime Investigators, supporting criminal investigations and financial crime interventions across [Employer hidden]’s customer base. You’ll play a key role in protecting customers and supporting law enforcement through complex and sensitive work.
You’ll provide day‑to‑day leadership to your team, offering clear direction, coaching, and development. You’ll drive high performance by setting clear goals, recognising success and creating an engaged, motivated team culture.
You’ll oversee resource and performance management, including Management Information (MI), attendance, quality and SLA delivery. Additionally, you’ll ensure timely and accurate responses to law enforcement requests, criminal court orders and confiscation queries, while supporting the team to interpret and act on complex legal instruments.
Furthermore, you’ll make confident, risk‑based decisions with sound judgement, provide accurate MI and governance updates, and work closely with external law enforcement, prosecution agencies, and internal partners across Legal and Economic Crime. You’ll also continually review and improve processes to help mitigate economic crime risk.
This is a permanent role within a growing Legal Instruments team, operating Monday to Friday, 9am to 5pm. You’ll work alongside another Team Manager to jointly manage a team of around 20 investigators, offering an excellent opportunity to build specialist expertise in a niche and expanding area of economic crime operations.
About you
As a minimum, you’ll bring:
- Proven team management experience including performance management, coaching, and development
- Strong experience managing SLAs, MI, quality, attendance, and operational delivery
- Excellent communication and presentation skills with the ability to influence and challenge stakeholders at all levels
- Excellent time management, prioritisation, and organisational skills
- Experience making sound risk‑based decisions
- The ability to work in a high‑volume, transformational environment with multiple competing priorities
- Strong interpersonal skills and the ability to build effective relationships internally and externally, including with law enforcement
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.