Senior Employee Relations Consultant

What you’ll be doing

You’ll be part of a well-valued and supportive team, acting as a trusted advisor to business leaders at all levels, building strong relationships, and managing a complex Employee Relations caseload. You’ll operate at pace, with pragmatism, accuracy, and a commercial lens, delivering quality, consistent, and risk-based end-to-end people management advice and solutions as well as providing hands on support for complex investigations, whistleblowing cases, formal hearings, meetings, and appeals.

In addition, you will ensure that leaders get the right support for their needs, working across the team to embed an evolved operating model, minimising handoffs and encouraging end-to-end ownership. You’ll provide expert coaching, tailored training, and ER surgeries to line managers, facilitating the practical implementation of [Employer hidden]’s people policies and procedures.

About you

For this role, you will have:

• Demonstrable experience in complex Employee Relations case management in a regulated, financial services, or unionised environment
• A strong relationship builder with the ability and passion to influence, partner, and coach managers on challenging people management issues
• A sound knowledge of employment law and applying this with a commercial lens in a workplace setting
• Excellent communication skills, both written and verbal, with experience in report writing
• Excellent attention to detail with the ability to balance workloads from different sources, and prioritise cases appropriately, managing stakeholder expectations
• Experience in identifying trends, process improvements, and proposing suitable solutions

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at [Employer hidden], including:

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at [Employer hidden].

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At [Employer hidden], you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably [Employer hidden].

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

*If your application is successful, your internal job title will be “Senior Case Consultant”.*