Mortgage Adviser

Job description

We are looking for multiple Mortgage Advisers to deliver an excellent member experience by identifying and delivering solutions to meet members’ and prospective members’ needs for mortgages and associated products.

The required hours are Monday-Friday 08:00-19:00 & Saturday 08:00–16.00. The operating principles are x4 19:00 finishes and x1 Saturday shift every 2 weeks.

We are happy to consider flexible working approaches to help you perform at your best.

That might mean working from home or different [Employer hidden — view at passion-project.co.uk] offices or agreeing a working pattern with your manager to help you balance work and life. We will always strive to find a way that works for everyone.

The start date for this role is planned as 27th July and we are unable to approve any holidays within the training period of 7 weeks.

The working hours (per week) for this role can be between 28 and 35 hours.

At [Employer hidden] we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be once a month. If your application is successful, your hiring manager will provide further details on how this works.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

Your prime communication channel will be video to member with telephony as a backup where video is not an option. “In person” appointments will be the exception.

You’ll be guiding members through our range of award-winning products and spotting opportunities to make a real difference. Having recently launched our new simplified mortgage advice journey, the ability to plan and prepare effectively, whilst delivering efficient, succinct advice will be key to your success.

Being a team player, you’ll be keen to share your knowledge with colleagues and members alike. However, you’ll be equally as keen to make the most of your own talents. With employee development in mind, a Mortgage Advice Manager will coach and support you to ensure you’re able to build a successful career and take advantage of the extensive rewards on offer.

You will adhere to a principle-based target operating model ensuring you are there for our members whilst also having the flexibility to balance work and home. While performing your role, you’ll find yourself working independently and at times as part of a team.

About you

Our members are important to us, and we want to make sure they feel valued and at ease, whether they are first time buyers or current mortgage holders looking for further advice.

As a minimum requirement, you’ll:

• Be fully CeMAP qualified (CeMAP 1, 2 and 3)
• Have mortgage advice experience
• Be able to evidence good time management skills
• Have excellent rapport building skills
• Have proven Member sales/ service experience
• Have experience working within the mortgage industry

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at [Employer hidden], including:

• 25 days holiday, pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at [Employer hidden].

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At [Employer hidden], you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably [Employer hidden].

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.