University Placement Year - Service Desk Analyst (Starting Summer 2026)

🔒 Confidential Employer
Posted 21 April 2026
LOCATION
London
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
IT
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

IT support Customer service ITIL Incident management Problem management Communication skills

FULL DESCRIPTION

As part of our placement intake for Summer 2026, you will gain superb experience of IT within a busy Service Desk environment. You will be helping to ensure the smooth running of IT operations at customer sites. Learning to take ownership of and manage client requests, management of the process using ITIL Standards through to successful resolution of the client request or incident.

What You'll Do

  • Provide IT support at a 1st line level
  • Provide excellent, proactive, customer service
  • Support our customers on the phone, via live chat and over email
  • Proactively solve customer queries
  • Continually improve the way the service desk work

What You'll Need

  • A genuine interest in IT and technology, whether through your degree, personal projects, or helping friends/family troubleshoot issues.
  • Basic understanding of IT support concepts (e.g., what a service desk does, common IT terminology).
  • Willingness to learn frameworks such as ITIL and how incident, problem, and change management work in practice.
  • Good communication skills and a desire to deliver excellent customer service.
  • Ability to stay organised, manage competing tasks, and ask for support when needed.
  • A positive, proactive attitude and the motivation to take initiative as you develop confidence.
  • Flexibility to work different shift patterns, including occasional weekends, as part of the team rota.

What You'll Love

  • Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
  • Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
  • Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
  • Team Spirit: Join a friendly team and engage in various social events organized throughout the year.
  • Health and Wellbeing: Benefit from health programs to keep you at your best.
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