Customer Care Administrator

🔒 Confidential Employer
Posted 21 April 2026
LOCATION
Poole
TYPE
Full-time
LEVEL
Associate
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Communication Skills Sage 200 Complaint Handling Attention to Detail IT Skills Teamwork Problem Solving

FULL DESCRIPTION

Customer Care Administrator

[Employer hidden — view at passion-project.co.uk] are seeking an experienced administrator to work within our Customer Care team at our offices in Poole. The ideal candidate will have experience in a similar role. Experience of working within a team as well as independently in a busy office environment is also required along with the ability to make decisions whilst working under pressure.

Key Responsibilities

  • Respond to customers queries via the telephone and email
  • Liaise with the Sales, Accounts and Warehouse team
  • Ensure the customer is kept up to date
  • Process sales returns on our accounting software, Sage 200
  • Organise and quote for the repair of warranty repair items
  • Liaise with suppliers regarding the return goods as required
  • Regular stock counts to ensure ‘physical’ returns stock matches with the ‘system’ returns stock
  • To process stock adjustments in line with company procedures
  • To process stock transfers in line with company procedures
  • Other ad hoc duties as required

Candidate Requirements

  • Previous experience in a customer services/complaint handling role is essential
  • Strong communication skills and the ability to liaise confidently with colleagues and customers
  • A calm disposition with the ability to handle difficult situations in a constructive manner
  • Ability to prioritise workload daily
  • Organised with a high attention to detail
  • Excellent numeracy and IT skills
Sign up free — access 45,000+ UK sponsor-licensed jobs