Ticketing Account Manager

Ticketing Account Manager

Role Ticketing Account Manager

Location London

Duration Full Time

Date Published 01/04/2026

[Employer hidden — view at passion-project.co.uk] is a Live Event, Sponsorship and Brand Experience Agency that uses the power of live experience to win the hearts and minds of consumer and business audiences. Established in 1991, [Employer hidden] is headquartered in Dublin with offices in London and Amsterdam. We have a team of over 130 full-time award-winning professionals spanning creative, events, sponsorship, activation, entertainment and digital departments.

We are a multidisciplinary experience agency recognised for creating and delivering world class experiences for many of the biggest global brands. We believe in building long term partnerships with our clients, many of whom have been with us for well over a decade. You will get the opportunity to work across these brands developing high profile, big budget sponsorship and experiential campaigns. You will then have the chance to bring these brands and campaigns to major events, experiences, and festivals.

We’re a professional, dynamic and ambitious company who are number one in our field. We operate in a creative, nimble and robust business sector, and we are searching for people who are of a similar nature.

The Role

The Ticketing Account Manager is responsible for managing all aspects of ticketing operations,including the uploading, management, and distribution of tickets. This role requires extensive experience in stakeholder and client management, a process-driven mindset, and a deep understanding of ticketing platforms. The Ticketing Account Manager will ensure seamless ticketing experiences for guests and stakeholders, while optimising operational efficiency and customer satisfaction.

About You

You are excited by the prospect of working on award winning partnership projects and are

passionate about delivering brilliant solutions for clients. You have the technical know-how to help design and build new ticketing systems and processes, as well as strong attention to detail and drive to manage and develop existing ones. You take pride in your work, thrive in managing projects and processes and are comfortable with strategic thinking needed to develop operational solutions. You also thrive under pressure, enjoy working on sports, festivals and events and like to be part of a close-knit team.

Key Responsibilities

1. Ticketing Operations:

• Oversee the uploading, management, and distribution of all tickets using the ticketing platform
• Ensure the accuracy and timely release of tickets to the end users across a variety of partnerships, including sports, music and entertainment
• Collate and distribute all information to client stakeholders relating to Right To Buy Ticket requirements

2. Stakeholder and Client Management:

• Build and maintain strong relationships with external stakeholders, including corporate clients, internal employees, client customers and senior management.
• Act as the primary point of contact for all ticketing-related inquiries and issues, providing exceptional service and support.

3. Process Management:

• Develop and implement efficient ticketing processes and procedures to ensure smooth operations.
• Continuously review and improve ticketing workflows to enhance efficiency and customer experience.

4. Platform Management:

• Manage the ticketing platform with suppliers, including configuration, updates, and troubleshooting.
• Ensure the platforms in use are utilised to their full potential, leveraging its features to improve ticketing operations and user experience.

5. Data Analysis and Reporting:

• Monitor ticket numbers and distribution metrics, providing regular reports and analysis to senior management when required.
• Use data insights to inform strategic decisions and optimise ticketing strategies.

6. Customer Experience:

• Ensure a seamless and positive ticketing experience for guests, addressing any issues or concerns promptly and effectively.
• Implement customer feedback mechanisms to continually improve the ticketing process.

7. Compliance and Security:

• Ensure all ticketing operations comply with regulations, data protection laws, and security protocols.
• Implement and maintain security measures to protect digital tickets and customer data.

8. Team Leadership:

• Lead and manage an Account Executive, providing guidance, training, and performance management, whilst managing upwards to senior team members
• Foster a collaborative and high-performing team environment.

Qualifications:

- Demonstrable experience in developing new Ticketing systems, processes, web-based portals and implementation of projects is essential

- 3-4 years experience in the Sport, Entertainment and Events industry with 2-3 of those years demonstrating a proven track record of working with ticket management systems

- Experience working on major events on behalf of sponsors or rights holders – preferably festivals, rugby and music

- Extensive experience in stakeholder and client management, with a proven track record of building strong relationships and providing strong solutions for clients

- Superstar project management skills as well as exceptional communication and interpersonal skills

- A technical thinker who can provide council to our clients and suppliers in delivering best in class solutions

- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

- Acumen to look at business performance for our clients and how this can be measured to make sponsorship assets more accountable

- A team mentality, building high performing teams both through line management and brilliant project work

- Prior agency or rights holder experience is useful

As Ticketing Account Manager you’ll be responsible for leading key projects in this area and helping to grow these by delivering award winning solutions for our clients. You’ll work closely with Account Directors & Heads of Departments to ensure projects are delivered on time, efficiently and hit all the business objectives.

[Click here to apply](https://vervelive.bamboohr.com/careers/209)