Sales Support Adviser

Sales Support Adviser

*No Agencies Please

[Employer hidden] is a multinational group, operating c20 brands that design, manufacture and sell technically advanced products that support the Broadcast, Cinema and Photographic markets. Listed on the London Stock Exchange with 2025 revenue of £230 million, [Employer hidden] employs c1,200 employees globally.

*The purpose of this role is to ensure first class sales support by providing a professional sales order process and customer consultancy. It is the link between our customers, the regional sales managers and our internal organisation. The role is heavily responsible for ensuring customers receive product on time and as per expectations and also supporting the sales team with product information and pricing during the sales process. Each Sales Support Adviser works closely with a Regional Sales Manager to support the sales in their region.*

Your day-to-day might include:

• Complete proper and timely order processing from order receipt to invoicing and preparation of dispatch in cooperation with freight forwarders and the external logistics service provider
• Advice and support to customers on the phone and by Email
• Determine customer needs through pro-active communication with the customer
• Receive inquiries, create and follow up on quotations, offer alternative solutions
• Accurate and timely data management in the ERP system
• Delivery date tracking in cooperation with the planning and purchasing departments
• Obtaining freight cost quotations and checking freight invoices
• Creation of special export documents
• Processing of letters of credit in cooperation with finance department
• Manage complaints and process returns, incl. preparation of credit requests
• Monitoring of credit limits and incoming payments in cooperation with Credit Control
• Maintenance of the customer master data in the ERP system

Our Benefits:

• Competitive Pay
• Salary Sacrifice Pension
• 25 Days Holidays + Bank Holidays
• Flexible Working Hours
• Enhanced Maternity and Paternity Benefits
• Employees Sharesave Scheme
• Volunteering Opportunities
• Fund Raising Events with our ESG programme - Action4Good
• Private Medical Insurance
• Life Assurance
• Free On-Site Parking and EV Charging
• And lots more! Visit our [Employer hidden] Careers for more information.

Our goal is to create a gender and culturally diverse workforce as we believe this is critical to our success. We are committed to attracting, developing, growing and retaining a diverse workforce. Talk to us about your flexible working aspirations - we're open to flexible hours to fit around family commitments.Knowledge and Skills:

What We’re Looking For:

• Some years` experience in customer service / order processing / inside sales
• Very good knowledge and understanding of an ERP System, preferably IFS
• Very good knowledge of a CRM system (like SalesForce.com)
• Comprehensive PC know-how (MS Office)
• Fluent English speaking and writing
• Customer-oriented thinking and acting
• Independent and self-reliant way of working
• Ability to understand and process even complex business processes
• Communication skills
• Good manners and ability to work in a team
• High degree of flexibility, commitment, and resilience
• Absolute reliability

Nice to Have:

• Other language skills

[Employer hidden] Mindset:

Our commitment is founded on a set of core values that form the [Employer hidden] Mindset:

• Exceptional Product Performance
• Customer Focus
• Leading a Fast Changing Market
• Global Capability
• Transparency, Integrity and Respect
• Environmental Consciousness

Health and Safety is at the forefront of everything we do at [Employer hidden]:

All employees are expected to take care for their own health and safety and that of others who may be affected by their acts or omissions in accordance with the Company health and safety policy by using correct tools, processes and Personal protective equipment and not perform any function unless appropriately trained and authorised.

*Our approach to diversity follows a strict policy of sourcing the best person for the role irrespective of race, gender, age, religion, sexual preference, or disability. Our Code of Conduct sets out an express prohibition on discrimination of any kind.*

*Notice to recruitment agencies:

We appreciate your interest in assisting us in our search. [Employer hidden] engages outside agencies only under specific circumstances and we will approach you if we need your help. We ask that you do not contact management or hiring managers directly.

Department
: Sales

Role
: Sales Support Administrator

Locations
: Bury St. Edmunds, UK

Remote status
: Hybrid

Employment Type
: Full Time

About [Employer hidden]

Our brands are leaders in defensible niche markets in terms of premium products, technology innovation and/or market share.

Our products typically attached to, or support, a camera - primarily for broadcast, cinematic, video, photographic and smartphone applications. Our products serve a wide range of end users and are offered as a cohesive package.

Founded in
1910

Co-workers
1200