Product Manager - Customer

🔒 Confidential Employer
Posted 21 April 2026
LOCATION
Leeds
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Product Management
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Product Management CRO Data Analysis Stakeholder Management Agile methodologies e-commerce market research product roadmap

FULL DESCRIPTION

As Customer Product Manager, you will set the vision and own the strategy for our customer-facing applications across all our brands (ArcaVindi & Vintage Cash Cow). Your primary focus will be the digital experiences for our customers, including the conversion funnel, the post-submission journey, and the product features that build trust and drive repeat behaviour.

Key Responsibilities

Key Goals & Objectives:

  • Own a clear, well-communicated product vision and strategy for the customer portfolio.
  • Drive measurable improvement in conversion across all key funnel stages through structured experimentation.
  • Deliver a roadmap that is evidence-led, clearly prioritised, and tied to business outcomes.

Key Responsibilities:

  • Minimum of 3 years experience as a Product Manager, focused on customer-facing digital products.
  • Demonstrable experience developing and communicating product vision and strategy, not just managing a backlog.
  • Hands-on experience owning a CRO programme and driving measurable funnel improvements.
  • Proven experience designing, running, and interpreting tests, with a solid understanding of statistical significance and test design.
  • Proficiency in web and product analytics tools.
  • Experience using behavioural and session recording tools such as Microsoft Clarity or Hotjar to inform product and CRO decisions.
  • Strong data analysis skills, with the ability to mine customer behaviour data and translate findings into clear product decisions.
  • Experience owning a product roadmap with evidence-based prioritisation tied to business outcomes.
  • Strong stakeholder management and communication skills.
  • Experience building and executing go-to-market strategies for digital product launches.
  • Experience conducting market, competitive, or localisation research and translating findings into product decisions.
  • Experience building products across multiple markets or international audiences.
  • Proficiency in Agile methodologies and tools such as Jira.

Skills, Knowledge and Expertise

  • Background in e-commerce, re-commerce, resale, or circular economy platforms.
  • Experience building and scaling products in multiple markets.
  • Experience designing trust-building product features such as quality signals, grading systems, or authenticity flows.
  • Familiarity with product management platforms such as Productboard or Aha!
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