Customer Experience Agent - Dutch Speaking

🔒 Confidential Employer
Posted 21 April 2026
LOCATION
Morley
TYPE
Full-time
LEVEL
Entry-level
SALARY
£28,000 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Communication Skills Problem-solving Complaint Handling CRM Systems Dutch Speaking Sales Empathy

FULL DESCRIPTION

As a Customer Experience Agent - Dutch Speaking, you’ll be the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set while directly shaping the customer journey.

Key Responsibilities

  • Deliver excellent customer service and communication across all channels to our Dutch speaking customers.
  • Handle complaints with professionalism, empathy, and adherence to policy.
  • Support sales and buying conversations, contributing to growth targets.
  • Meet and exceed KPIs for response times, resolution rates, and customer satisfaction.
  • Collaborate effectively with colleagues to ensure a seamless customer journey.
  • Contribute to building a high-performing, supportive, and adaptable team culture.

Key Responsibilities

  • Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.
  • Handle outbound calls, including welcomes, collections, and customer updates.
  • Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.
  • Support the buying process, overcoming objections and helping customers feel confident.
  • Accurately record interactions, maintain systems, and complete admin tasks.
  • Liaise with internal teams to deliver smooth handovers and joined-up customer care.
  • Contribute to continuous improvement by suggesting ways to refine processes.

Skills, Knowledge and Expertise

  • Proven experience in customer service, contact centres, or sales environments.
  • Excellent verbal and written communication skills, with empathy and clarity.
  • Strong problem-solving skills with resilience under pressure.
  • Confidence in handling objections and complaints fairly and constructively.
  • Ability to balance speed with accuracy and quality.
  • Organised and able to manage multiple priorities.
  • Comfortable using CRM systems and digital communication platforms.
  • Team-oriented mindset with a proactive, solutions-focused approach.
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