2nd/3rd line Support Engineer (MSP Experience Required)

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Basingstoke
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£38,000 / year
CATEGORY
IT Support
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Windows Server Active Directory Microsoft 365 Networking Virtualization Troubleshooting

FULL DESCRIPTION

Job Title: 2nd/3rd line Support Engineer (MSP Experience Required)

Salary: £32,000 - £ 36,000

Location: Reading

The Role

A leading Managed Service Provider is seeking a talented 3rd line support engineerto join their dynamic team. Specializing in IT support, CRM, and software development, this organization is dedicated to providing excellent service to its clients while fostering a supportive and growth-oriented workplace.

Perks and Benefits

  • Competitive salary
  • 22 days holiday (increasing with tenure)
  • Matched company pension scheme
  • Bereavement leave
  • Sick pay
  • Free on-site parking
  • Monthly team lunch clubs and social events
  • Onsite facilities, including a pool table and football table
  • Company laptop
  • This role also offers career development opportunities, with a focus on supporting employees to achieve their professional goals.

Key Responsibilities

  • Provide technical support via phone, email, or in person.
  • Troubleshoot and resolve issues with operating systems, software applications, and hardware
  • (including desktops, laptops, servers, routers, printers, and firewalls).
  • Log and manage incidents using the service desk ticketing system.
  • Set up and configure computer systems.
  • Document customer interactions, solutions, and processes to build a comprehensive
  • knowledge base.
  • Collaborate with team members to escalate and resolve complex issues.
  • Contribute to team development by sharing knowledge and assisting with training.
  • Create and maintain technical documentation and reports.

Requirements

  • Proficiency in Windows operating systems and networking essentials (knowledge of MacOS is a plus).
  • Strong knowledge of: Windows Server (Domains, Active Directory, DHCP, DNS), Microsoft 365 (Teams, Exchange, SharePoint, Intune, AutoPilot), Virtualization platforms (VMware ESX, vCenter, or Hyper-V), Familiarity with remote desktop tools and help desk software.

Desirable

  • Additional experience with Sophos, Egnyte, or Ubiquiti is highly desirable

Apply online.

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