IT Support Technician - MSP

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Cardiff
TYPE
Full-time
LEVEL
Entry-level
SALARY
£30,000 / year
CATEGORY
IT Support
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Microsoft 365 IT Support Helpdesk PC hardware Troubleshooting Customer Service Microsoft Desktop Server Operating Systems

FULL DESCRIPTION

I'm working with a well-established, employee-focused IT provider that's growing rapidly and looking to add an experienced IT/Cloud Technician to their busy Helpdesk Team. You'll be joining a collaborative environment where knowledge sharing, professional development, and technical growth are genuinely encouraged.

Job Title: IT Technician (Previous experience working within a Managed Service Provider MSP environment is essential.)

Salary: £28,000 to £30,000

Location Cardiff - Hybrid

Key Benefits:

  • Hybrid working model
  • £28,000 - £30,000 salary (depending on experience)
  • Structured career progression and training support
  • Profit-related bonus scheme
  • Life cover, 24/7 GP access, and wellbeing support
  • Company pension and free parking
  • Regular team events and a positive, people-first culture

What You'll Be Doing

  • Providing remote and telephone IT support to a diverse client base
  • Troubleshooting software and hardware issues efficiently
  • Managing and maintaining Microsoft 365 environments
  • Installing, configuring, and maintaining PC hardware and peripherals
  • Delivering high-quality customer service with clear, professional communication

What We're Looking For

  • Previous experience in a Helpdesk or IT Support role (remote/telephone)
  • Solid understanding of Microsoft Desktop and Server Operating Systems
  • Experience with Microsoft 365 administration and troubleshooting
  • Confident with PC setup, configuration, and fault diagnosis
  • Excellent communication skills and a proactive, hands-on attitude

Desirable:

  • IT certifications such as CompTIA, MCP, or equivalent (or working towards them)
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