Product Analyst

Key Responsibilities

- Gap Analysis: Perform detailed comparisons between existing CPaaS functionality and the new Connect platform to identify feature gaps preventing customer migration.

- Cohort Prioritisation: Analyse customer and usage data to determine which missing features are blocking the largest customer cohorts, enabling prioritisation of high-impact development.

- Requirements Definition: Translate the needs of the Upgrades team into clear, actionable technical user stories for engineering teams.

- Stakeholder Collaboration: Work closely with Product, Engineering, and Upgrades teams to align delivery with migration targets.

- Acceptance Testing: Validate that newly released features work as required for legacy data types and meet the criteria needed to migrate existing customers safely.

Experience Required

- Proven experience as a Product Analyst (or similar) in a SaaS, CPaaS, or platform-based environment

- Strong background in gap analysis, requirements definition, and user story creation

- Experience working closely with engineering teams in agile environments

- Data-driven mindset with the ability to prioritise work based on customer and commercial impact

- Comfortable validating and acceptance testing complex platform features

This is an excellent opportunity to join a fully remote team and contribute to a critical migration initiative with real, measurable impact.