IT Support Technician - MSP

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Cardiff
TYPE
Full-time
LEVEL
Entry-level
SALARY
£30,000 / year
CATEGORY
IT Support
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Microsoft 365 IT Support Helpdesk PC setup Troubleshooting Microsoft Desktop Server Operating Systems Customer Service

FULL DESCRIPTION

Job Title: IT Technician (Previous experience working within a Managed Service Provider MSP environment is essential.)

Salary: £28,000 to £30,000

Location Cardiff - Hybrid

What You'll Be Doing

- Providing remote and telephone IT support to a diverse client base - Troubleshooting software and hardware issues efficiently - Managing and maintaining Microsoft 365 environments - Installing, configuring, and maintaining PC hardware and peripherals - Delivering high-quality customer service with clear, professional communication

What We're Looking For

- Previous experience in a Helpdesk or IT Support role (remote/telephone) - Solid understanding of Microsoft Desktop and Server Operating Systems - Experience with Microsoft 365 administration and troubleshooting - Confident with PC setup, configuration, and fault diagnosis - Excellent communication skills and a proactive, hands-on attitude

Desirable:

- IT certifications such as CompTIA, MCP, or equivalent (or working towards them)

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