IT Support Technician - MSP

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Cardiff
TYPE
Full-time
LEVEL
Entry-level
SALARY
£30,000 / year
CATEGORY
IT Support
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Microsoft 365 IT Support Helpdesk Troubleshooting PC configuration Customer Service

FULL DESCRIPTION

IT Support Technician - MSP

£28000.00 - £30000.00 per annum
Cardiff
Permanent
IT Support

I'm working with a well-established, employee-focused IT provider that's growing rapidly and looking to add an experienced IT/Cloud Technician to their busy Helpdesk Team. You'll be joining a collaborative environment where knowledge sharing, professional development, and technical growth are genuinely encouraged.

Job Title: IT Technician (Previous experience working within a Managed Service Provider MSP environment is essential.)

Salary: £28,000 to £30,000

Location Cardiff - Hybrid

No two days are the same - you'll be supporting a wide range of clients across various sectors, working with the latest tech, and developing your expertise in a fast-paced, supportive setting.

Key Benefits:

  • Hybrid working model
  • £28,000 - £30,000 salary (depending on experience)
  • Structured career progression and training support
  • Profit-related bonus scheme
  • Life cover, 24/7 GP access, and wellbeing support
  • Company pension and free parking
  • Regular team events and a positive, people-first culture

What You'll Be Doing

  • Providing remote and telephone IT support to a diverse client base
  • Troubleshooting software and hardware issues efficiently
  • Managing and maintaining Microsoft 365 environments
  • Installing, configuring, and maintaining PC hardware and peripherals
  • Delivering high-quality customer service with clear, professional communication

What We're Looking For

  • Previous experience in a Helpdesk or IT Support role (remote/telephone)
  • Solid understanding of Microsoft Desktop and Server Operating Systems
  • Experience with Microsoft 365 administration and troubleshooting
  • Confident with PC setup, configuration, and fault diagnosis
  • Excellent communication skills and a proactive, hands-on attitude

Desirable:

  • IT certifications such as CompTIA, MCP, or equivalent (or working towards them)

If you are interested, apply directly or email your CV

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