2nd Line IT Support Engineer

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Birmingham
TYPE
Full-time
LEVEL
Associate
SALARY
£35,000 / year
CATEGORY
IT Support
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

VLAN configuration and management Troubleshooting networking issues Firewall policies Spanning Tree troubleshooting Virtualisation environments Microsoft 365 services Azure infrastructure SAN storage environments

FULL DESCRIPTION

Job Title: Level 2 Support Engineer - Networking & Infrastructure Generalist

Salary: £30,000 - £35,000

Location: Birmingham

A growing organisation is seeking a Level 2 Support Engineer with a strong networking and infrastructure background to join their technical support team. This role is ideal for a proactive IT professional who enjoys troubleshooting complex issues across networking, virtualisation, and cloud environments while supporting a busy enterprise infrastructure.

Key Responsibilities

  • Provide Level 2 technical support across networking, infrastructure, and cloud services.
  • Troubleshoot complex networking issues, including VLANs, routing, and switching.
  • Configure and maintain VLANs, ACLs, and firewall policies.
  • Diagnose Spanning Tree issues and network performance problems.
  • Support and maintain firewall, switching, and wireless infrastructure.
  • Perform firmware and software upgrades on networking equipment.
  • Manage and maintain virtualisation environments (VM lifecycle management).
  • Support Microsoft 365 services, including Exchange, Teams, and SharePoint.
  • Assist with Azure infrastructure and understanding of cloud resource fundamentals.
  • Support SAN storage environments and understand storage architecture basics.
  • Perform remote troubleshooting of technical incidents and service requests.
  • Work within an ITSM ticketing system, managing incidents, prioritisation, and escalation.
  • Maintain and update technical documentation and knowledge base articles.
  • Assist with backup technologies and data protection processes.

Required Skills & Experience

  • Strong troubleshooting and analytical problem-solving skills
  • Experience supporting:
  • VLAN configuration and management
  • Static routing on switches and firewalls
  • ACL creation and modification
  • Inbound and outbound firewall policies
  • Spanning Tree troubleshooting

Firewall Experience

Experience supporting at least one of the following vendors:

  • Check Point
  • Cisco Meraki
  • Juniper

Switching Experience

Experience supporting:

  • HPE / Aruba
  • Cisco Meraki

Wireless Networking

Experience supporting wireless environments including:

  • HPE Aruba
  • Cisco Meraki
  • Cisco

Virtualisation

Experience supporting virtual environments including:

Hyper-V

  • VM lifecycle management (create/delete/snapshots/maintenance)
  • Virtual switch management

VMware

  • VM lifecycle management
  • Virtual switch management

### Apply online.

Please note:Due to the high volume of exceptional CVs we receive, we may not be able to respond to each candidate individually. However, we'll carefully review your CV to see if it aligns with our current job openings. If your skills are a perfect match, a recruiter will be in touch to discuss the opportunity further.

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