Service Support Administrator

Your Role

At [Employer hidden], we are looking for an experience service support administrator, who is passionate about delivering exceptional customer service through a highly organised approach to their role.

You will approach this role with a commercial mind and will work effectively with our service team to ensure a smooth process.

Day to day you will be:

• Using Truckfile and contacting customer to book in vehicle
• Supporting HGV MOT bookings
• Maximising available hours to ensure sold hours targets are achieved.
• Promote other services and products to customers as appropriate.
• Process completed job cards, through to Pro-forma to obtain final purchase order numbers for account customers or final payment for cash customers,
• Support Service Manager with additional administrative and reporting tasks to enable efficient running of the department
• Support Service Advisors in event of holidays or sickness to provide a customer facing presence for the department
• Carry out verification of supplier invoices, ensuring the correct purchase order numbers are quoted by the supplier for accurate allocation of cost
• Ensure that all administration relevant to effective running of the department is dealt with promptly and correctly within the following guidelines: –
• Work in progress. Nothing over one month old without acceptable explanation
• Account queries. All queries resolved within 48 hours of issue.

This role will be a great fit for you if:

• You have exemplary communication skills via email, telephone, and face to face.
• Excellent organisation and administration skills
• You have previous working experience in administration environments.
• You are able to organise and manage your time efficiently to meet deadlines
• Understanding of Kerridge, preferable

*Research shows that some people are less likely to apply for a role unless they are 100% qualified. We encourage you to apply, even if you don’t feel like you meet all our requirements. We want to know about your passions, achievements, learning and growth. If this role excites you, start a conversation with us!*

Benefits for you

• Working for an official Great Place to Work™️ and UK Best Workplace.
• Working for a Best UK Workplace for Wellbeing.
• Working with our award-winning team – we have been named ‘Service Provider of the Year’ at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards.
• Access to 100s of employee perks on Perkbox.
• Auto-enrolment pension.
• A day off for your Birthday.
• Enhanced Maternity and Paternity pay policies.
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes, including our annual Rygor Group Awards
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in-house training hub.
• Long service recognition.
• Branded uniform
• Four times death in service benefit.
• Ongoing investment in company facilities and working environments.
• 23 days pro rata of annual leave per year plus Bank Holidays (pro rata)

1.  We shortlist CVs online, so make sure to include information about yourself that makes you stand out 2.  A short screening call with our hiring manager or a member of our people team 3.  Come to site and meet the team, have a tour, and let’s have a chat so we can get to know each other better 4. ‍ If your application is successful, we’ll be excited to make you an offer