Retail Control Room Team Leader - NCC
🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Leeds
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Security Services
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Resource Scheduling
Workforce Management
Team Leadership
Incident Management
KPI Management
Communication Skills
Compliance Monitoring
Reporting
FULL DESCRIPTION
Retail Control Room Team Leader - NCC
Leeds, United Kingdom
As a Control Room Team Leader at the [Employer hidden — view at passion-project.co.uk] National Control Centre in Leeds, you will lead a shift-based team focused on the operational management and welfare of frontline security personnel across the UK within our Retail Business Unit. You will act as a central hub for resource coordination, ensuring that field-based teams are correctly deployed, supported, and safe.
Key Responsbilities
- Supervise on shift Operators, ensuring all daily tasks meet high quality standards and business Compliance frameworks.
- Support the team during critical incidents, coordinating emergency service responses and providing additional support where required.
- Act a the primary contact for Operations Managers and retail frontline staff across the UK.
Skills and Knowledge
- Proven Experience in resouce schedulling, Workforce Management and leading teams in a high pressured environment.
- Excellent computer skills
- Excellent verbal and written communication skills
- Flexible approach to shift patterns and working hours
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