ServiceNow Business Analyst

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
London
TYPE
Contract
LEVEL
Mid-Senior level
CATEGORY
Technology
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

ServiceNow Business Analysis IT Service Management Incident Management Change Management Problem Management Stakeholder Engagement

FULL DESCRIPTION

Job Title: ServiceNow Business Analyst

Location: London, United Kingdom (Hybrid)

Day rate: £400 - £500 (Outside IR35)

Contract: 6-Months

Key Responsibilities

- Engage with stakeholders across IT and the wider business to capture, analyse, and document requirements

- Translate business needs into clear, actionable specifications for ServiceNow delivery

- Support the delivery of platform enhancements, upgrades, and optimisation initiatives

- Review and improve IT service management processes, including Incident, Change, and Problem

- Lead and support workshops, stakeholder sessions, and user acceptance testing (UAT)

- Act as a key link between technical teams and business users to ensure alignment and clarity

Experience Required

- Proven experience as a Business Analyst working on ServiceNow programmes

- Strong understanding of IT Service Management processes and best practices

- Hands-on experience with ServiceNow modules such as Incident, Change, and Problem

- Excellent stakeholder engagement skills within complex, structured environments

- Previous experience within professional services or similar environments is advantageous

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