Library Assistant
SKILLS
FULL DESCRIPTION
Library Assistant
In this customer facing role, you will be dealing with customers either face to face, via email or by telephone to help answer day to day library enquiries. With a high standard of customer service, you will help us to provide a range of services that support the delivery of the library offer, including the provision of IT support, information and activities for all ages.
Job Introduction
Do you want to work in the valued community setting of a library?
In this customer facing role, you will be dealing with customers either face to face, via email or by telephone to help answer day to day library enquiries.
With a high standard of customer service, you will help us to provide a range of services that support the delivery of the library offer, including the provision of IT support, information and activities for all ages. Activities will include children's rhyme times, craft sessions and library events. You will help people to access the full range of library resources and will contribute to people’s positive experience of using our service.
You will be based at Burntwood Library and maybe required to work at other libraries in the District, including Lichfield and Tamworth. The library is open Monday to Saturday.
*The hours of work are 32.15**hours a week worked on a 2 week rota basis with 1hour lunch unless stated.*
Week One
Monday: 9.00am-5.00pm
Tuesday: 1.00pm-7.00pm (inc 15 min break)
Wednesday: 8.45am-5.00pm
Thursday: 9.00am-5.00pm
Saturday: 10.00am-4.00pm 30mins lunch
Week Two
Monday: 9.00am-5.00pm
Tuesday: 9.00am-7.00pm
Wednesday: 1.00pm-5.00pm
Thursday: 9.00am-5.00pm
Friday: 9.00am-2.00pm
Main Responsibility
To give you an idea, some of the key things you’ll do will include:
- Helping customers find the information and resources they need
- Providing essential digital support to customers using PCs within our libraries or accessing e-services
- Supporting projects and activities for all ages
- Promoting library stock, services and events through social media and outreach events
- Sales and cash handling
- Opening and locking up Library.
- The role involves a degree of manual handling.
The Ideal Candidate
What you’ll bring:
- Good time management skills
- Ability to work effectively as part of a team
- A passion for working with and helping customers, demonstrating recent experience of serving customers of all ages from across the whole community, face to face.
- High level of self-motivation and ability to work on own initiative
- Personal drive, confidence, and enthusiasm
- Flexibility and adaptability
For more information about the role please contact: Dawn Speck [contact hidden] or Pat Chambers [contact hidden]
Interviews will be held: Wednesday 27 August 2025.
Please note:we may close this advert early should we receive a large volume of applications, so please don’t delay submitting your application if interested.
Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.