Customer Service Assistant

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Staffordshire Place 1
TYPE
Full-time
LEVEL
Entry-level
SALARY
£23,893 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Communication Skills Problem Solving Teamwork Listening Skills Initiative

FULL DESCRIPTION

Customer Service Assistant

As the first point of contact for our customers, you will use your excellent communication skills and professional and friendly manner to support customers with queries or complaints. You will assist members of the public in a range of services which may include School Admissions, Blue Badges and Libraries. You will be required to listen, probe and investigate enquiries to determine the underlying needs of the customer, escalating queries where necessary. You will be required to work using your own initiative and judgement as well as work effectively as part of a team.

Job Introduction

Do you thrive on delivering excellent customer service and making a real difference every day?

Are you looking for a career and not just a job?

Do you enjoy injecting your excellent interpersonal skills to build relationships with customers to provide the service they deserve?

Then read on to learn about our exciting role on offer

You will join our vibrant and welcoming supportive Contact Centre team who are proud of the high level of service we provide for our residents.

Main Responsibility

As the first point of contact for our customers, you will use your excellent communication skills and professional and friendly manner to support customers with queries or complaints.

You will assist members of the public in a range of services which may include School Admissions, Blue Badges and Libraries

You will be required to listen, probe and investigate enquiries to determine the underlying needs of the customer, escalating queries where necessary

You will be required to work using your own initiative and judgement as well as work effectively as part of a team.

You will respond to customer queries through different channels such as telephone, e-mail, web chat

You will develop and maintain a strong level of knowledge regarding processes and policies.

The Ideal Candidate

You'll:

  • Have experience working in a customer facing environment, ideally in a Contact Centre
  • Be passionate about delivering the best customer service possible
  • Have excellent listening skills and an empathetic approach when addressing issues of complaints
  • Be self motivated and able to work under pressure
  • Be able to contribute new ideas to help deliver personal and team performance

The hours of work are 9am to 5pm Monday to Friday only

Successful candidates will be supported to develop in this role through a weeks comprehensive training as well as continuous support and development to enable you to reach your full potential and enhance your career.

For further information about this role please contact Charlotte Pinks - Team Leader, [contact hidden]

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