Library Assistant-Newcastle

Job Introduction

Do you want to work in the valued community setting of a library? In this customer facing role, you will be dealing with customers either face to face, via email or by telephone to help answer day to day library enquiries.

With a high standard of customer service, you will help us to provide a range of services that support the delivery that the library offers, including the provision of IT support, information and activities for all ages.  Activities will include children's rhyme times, craft sessions and book-related events. You will help people to access the full range of library resources and will contribute to people’s positive experience of using our service.

You will be based at Newcastle Library but may be required to work at other libraries in the District, including Kidsgrove, Biddulph and Leek.  The library is open daily Monday to Saturday.

Main Responsibility

To give you an idea, some of the key things you’ll do will include:

• Helping customers find the information and resources they need
• Providing essential digital support to customers using computers within the libraries or accessing e-services
• Supporting projects and activities for all ages
• Promoting library stock, services and events through social media and outreach events
• Sales and cash handling

The Ideal Candidate

What you’ll bring

• Good time management skills
• Ability to work effectively as part of a team
• A passion for working with and helping customers, demonstrating recent experience of serving customers of all ages from across the whole community, face to face.
• High level of self-motivation and ability to work on own initiative
• Personal drive, confidence, and enthusiasm
• Flexibility and adaptability
• An interest in working with children, delivering activities such as rhyme and story times.