Performance Officer

Job Introduction

Are you as passionate as we are about how we use Quality and Performance to learn, improve and assure our adult social care services?

You'll be working in the Quality and Performance team: Our main priority is to help operational and senior managers to make best use of our intelligence from data, quality of practice audits, feedback and consultation so that we can identify good practice and areas of improvement that make a real difference to the people we support.

Main Responsibility

This is an exciting and varied role. You'll join a small team of Performance Officers who work across Adult Social Care & Safeguarding and also support colleagues in Commissioning and Public Health. The main focus of the role is about using our data to understand and improve the quality of our services; so you'll be involved in the following areas of work:

• Developing self service dashboards using Power BI
• Data Analysis
• Running performance clinics with service leads to celebrate or challenge performance and identify improvement actions.
• Writing deep dive analysis reports.
• Completing national and regional data returns .
• Working collaboratively with the wider team to make full use of customer feedback and quality audits.
• Supporting our continuous learning to improve performance.

The Ideal Candidate

What you'll bring to the role:

• Curiosity - you'll be able to ask questions to help us understand areas of strength or development.
• Ability to analyse and turn information from a range of sources (both quantitative and qualitative) into insightful reports that help us to improve outcomes.
• Communication skills and be able to build relationships with people across internal and external teams.
• Experience of analytics software, such as Power BI or Excel; to extract, prepare and analyse data.
• The ability to constructively challenge managers using data and intelligence.
• Commitment to working collaboratively with colleagues across the County Council and Midlands Partnership University NHS Foundation Trust.

You don't need prior experience of Adult Social Care - we'll help you to learn the subject area.

An advert andjob description only tells you so much - we'd love to hear from you: If you'd like a further discussion about the role, to arrange please email Craig Woods, Quality & Performance Manager or Chris Wheeler, Senior Performance Officer.

Shortlisting will take place on 12 February 2025 and interviews will be held on Friday 21 February 2025.

We're happy to talk flexible working and we'll consider applications on a full or part time basis. For internal candidates, we'll also consider secondment with prior approval of your manager.

Our Recruitment Process:

We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.