Business Support Officer

Job Introduction

Business Support is key to the success of our Children’s Services because our Business Support teams are there, making sure things run smoothly, so that our frontline colleagues can deliver for children and families in the community. All that work in the background doesn’t just happen, it takes dedicated colleagues, taking pride in their work and seeing a purpose in the work they are doing.

The post holder will be predominantly office based, although some home working is arranged on a rota basis dependant on the demands of the service.

Main Responsibility

• Servicing meetings: coordinating the circulation of agendas and relevant papers; scheduling and diary management; attendance at meetings; and taking and distributing appropriate notes. This will include child protection conferences.
• To provide support and assistance to managers across a range of services, policies and processes.
• Accurately input and maintain information ensuring children’s/families/staff system records are kept up to date.
• Completing a range of administrative and customer care tasks ensuring compliance with business processes and Service Level Agreements
• Undertake a range of financial transactions including cash handling, holding/managing Purchase card transactions, placing orders for services/equipment, goods receipting on in accordance with Financial Regulations through the County Council’s Finance and Procurement systems.
• Monitoring and maintaining financial records for the service in accordance with Financial Regulations ensuring that any discrepancies are flagged to the relevant team.
• Maintaining knowledge of legislation, policies, guidance, processes and best practice relating to the service area

The Ideal Candidate

Working in Business Support requires teamwork, good organisational skills and a good level of competency using IT systems. You’ll also need:

• NVQ Level III in Business Administration or equivalent.
• An IT qualification equivalent to the competency level of ECDL or equivalent
• Good communication skills because you’ll interact with lots of people across the organisation and externally through phone, in person and email
• Good organisation skills and attention to detail, as you’ll be keeping data updated and you’ll be working to deadlines
• A flexible approach to work as sometimes things can change, and so you’ll need to be able to prioritise work and sometimes change tasks quickly
• A passion to always give the best service