Alpha Client Implementation Manager, Vice President

Who we are looking for 

Experienced Project/Program management candidate with in-depth experienced of the full lifecycle of complex FS technology and services projects. Candidates who can lead & collaborate across [Employer hidden] & Charles River products and services, who represents the STT enterprise culture traits and behaviours in order to deliver the Alpha solution to our clients.

Why this role is important to us 

The team you will be joining is a part of a global, cross-divisional group supporting [Employer hidden] AlphaSM. [Employer hidden] AlphaSM redefines the common definition of ‘alpha’ to mean powering better performance and outcomes at every point on the investment life-cycle. [Employer hidden] Alpha is the market leading, first open platform from a single provider that connects the front, middle and back office.  It harmonizes data, technology and services across trusted providers to help our clients better manage their businesses. Join us if making your mark in an ever-changing, increasingly complex and competitive industry is a challenge you are up for. 

What you will be responsible for 

• Work in a leadership role on client facing Alpha implementation programmes.
• Take responsibility for overseeing and managing significant elements or phases of a client implementation programme.
• Plan and proactively monitoring its progress resolving issues and initiating appropriate corrective action with the relevant teams 
• Support the Client Implementation Executive in ensuring on timely delivery of the program
• Communicate guidance and decisions from Oversight and Leadership groups such as Deal Team, Executive Committee to the Program and Product owners  
• Support the design of the program Milestone planning and sequencing of the phases for the program  
• Make decisions and recommendations to the Client Implementation Executive and the Client to manage and ensure the successful delivery of the program plan  
• Monitor expenditure costs against delivered and realised benefits on behalf of the program 
• Provide insight for solutions, develop in-depth knowledge of assigned project and/or product(s) by researching facets of the operation that are unclear and developing a concise picture of the current / strategic state and defining a solution which is fit for purpose.  
• Support capturing of business requirements, reaching agreement on Target Operating Models 
• Supporting the Client Implementation Executive in managing risk to the program's successful outcome and change control process 
• Ensuring the delivery of new capability or services from the program is on time and within budget, in accordance with the program plan and program governance arrangements   
• Supporting the Client Implementation Executive and the Client PMO in managing both the dependencies, reporting and the interfaces, between the dependent initiatives as part of the program milestone plan   
• Reporting the progress of the program at regular intervals to the Client Implementation Executive Lead, internal steering and the external steering committees

Additional requirements 

Through the contractual negotiation phase  

• Agreeing the contract structure and schedules based on the services with the Legal and product owners  
• Working with Legal and the product owners to define the business owners and recommending input to Service schedules  
• Defining the Migration/Transition schedule, assumptions, phasing/sequencing, developments, timing and dependencies
• Understand and hold the business SMEs accountable for discussions with legal and the client on specific clauses and schedules  

What we value  

• Leadership and ability to bring together teams across different levels and disciplines within the organisation 
• A willingness to drive resolutions & own outcomes 
• Strong critical thinking, problem solving, decision making and relationship management skills 
• Experience in managing large scale, multi-location projects, across multiple business lines and corporate functions  
• The Enterprise Culture traits and behaviours – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients and community 

Education & Preferred Qualifications 

Degree qualified with a financial or analytical discipline preferred, or relevant experience within the financial services industry  

• Microsoft Office suite experience