Service Manager
SKILLS
FULL DESCRIPTION
As a Service Manager, you will be working closely with the Regional Operations Manager, you will help establish high-quality, person-centred services that support individuals to lead active and fulfilling lives. This is a fantastic opportunity to make your mark and be involved in setting standards, culture, and best practice from day one.
About the Role
As a Service Manager, you will be working closely with the Regional Operations Manager, you will help establish high-quality, person-centred services that support individuals to lead active and fulfilling lives. This is a fantastic opportunity to make your mark and be involved in setting standards, culture, and best practice from day one.
You will play a vital role in supporting people with daily routines and encouraging independence
Your responsibilities will include:
- Service Management – Support the Registered Manager to ensure the service meets CQC requirements, financial budgets, and best practice standards
- Staff Leadership – Recruit, lead, mentor, and develop your team, managing performance in line with HR policies. Lead team meetings, support audits, and contribute to continuous service improvement
- Person-Centred Support – Lead in the assessment of new service users, develop and oversee care plans, ensuring high-quality, person-centred individualised support
- Operational Oversight – Manage rotas, attendance, and staffing levels to ensure the right skills are always in place
- Training & Development – Ensure all training is completed in line with company standard, support and encourage staff to develop professional qualifications and continuous development
- Quality & Communication – Liaise and be the point of call for external professionals commissioners, social workers etc,
What we’re looking for
Level 3, in Health & Social Care is required, L4/L5 desirable (Support available to achieve this)
Experience supporting individuals with complex and challenging behaviours, learning disabilities, mental health support, or autism.
Excellent people management experience as a Senior Support Worker, Team Leader, Deputy Manager, Service Manager or Registered Manager
Full UK driving licence preferred
Experience and enthusiastic about leading, motivating, and developing a new team
Why join us
Competitive Pay – £28,000 – £34,000 (dependent on experience)
Joining Bonus – Receive a £350 joining bonus (pro rata, T&Cs apply)
Annual Leave – 28 days holiday including bank holidays (pro rata for part-time)
Enhanced overtime rates
Additional Pay for On-Call
Blue Light Card – First year membership paid, giving discounts across retailers, travel and more
Medicash Healthcare – Access to GP services, dental care, opticians, counselling and more
24/7 Counselling Support – Free confidential external support when you need it
Paid Training & Induction – Comprehensive training to help you succeed in your role
Employee Recognition Scheme – Celebrating and rewarding great work
Cycle to Work Scheme – Save money on a new bike and accessories
Free On-site Parking – Available at our services
Apply now to join a team that truly makes a difference every day.