Major and Complex Loss Adjuster
🔒 Confidential Employer
Posted 20 April 2026
LOCATION
West Midlands
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£75,000 / year
CATEGORY
Insurance
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Property Loss Adjusting
Property Claims Handling
Insurance Policies
Claims Management
Stakeholder Management
Report Writing
Analytical Skills
FULL DESCRIPTION
An excellent opportunity for an experienced Property Adjuster to join a growing and well-established adjusting business, handling a portfolio of mid to complex losses across the Midlands and South. This role offers a high level of autonomy, a varied caseload, and the chance to deal with more technical and higher-value claims.
The Role:
- Manage a caseload of Mid & Complex Loss (MCL) property claims from first notification through to settlement
- Conduct site visits to assess damage, determine cause, and validate claims
- Handle a mix of domestic and commercial property losses, including higher value and more technical claims
- Interpret and apply policy wordings, terms, and conditions to ensure accurate coverage decisions
- Produce detailed reports (including ABI reports) within agreed service level agreements
- Liaise with insurers, policyholders, brokers, contractors, and other stakeholders to progress claims efficiently
- Appoint and manage specialists (surveyors, engineers, contractors) where required
- Provide clear technical guidance and maintain strong communication throughout the claim lifecycle
- Proactively manage your diary and caseload, ensuring timely progression and resolution of claims
- Attend re-visits and maintain accurate file notes and documentation
About You:
- Proven experience in property loss adjusting or strong background in property claims handling
- Experience dealing with mid to complex losses is highly desirable
- Knowledge of both domestic and commercial property insurance policies
- Ideally qualified (or working towards) Cert CILA / CII or equivalent
- Strong investigative, analytical, and decision-making skills
- Confident communicator with the ability to manage expectations of multiple stakeholders
- Highly organised, self-sufficient, and able to manage a remote, field-based role
- Full UK driving licence required
What’s on Offer:
- Salary up to £75,000 (depending on experience)
- Car allowance or company car scheme
- Discretionary bonus
- 25 days holiday increasing with service + birthday off
- Private healthcare
- Contributory pension scheme
- Life assurance / death in service
- Enhanced family leave and sick pay
- Electric vehicle scheme (post-probation)
- Ongoing career development and progression opportunities
If you’re looking to step into or continue developing within the MCL space, with the autonomy to manage complex claims and the backing of a supportive and growing business, this role offers a strong next move.
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