Subsidence Claims Handler

🔒 Confidential Employer
Posted 20 April 2026
LOCATION
Remote
TYPE
Full-time
LEVEL
Mid-Senior level
SALARY
£34,000 / year
CATEGORY
Insurance
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Subsidence Claims Property Claims Claims Management Communication Skills Customer Service Microsoft Office Problem-solving Administrative Skills

FULL DESCRIPTION

Subsidence Claims Handler

Salary: £28000 - £34000 per annum

Location: Remote work

The Role

You will play a key part in supporting the Subsidence team with the effective handling and progression of claims from first notification through to resolution. This will involve developing technical knowledge across subsidence losses and applying policy cover in line with insurer philosophy, service levels and internal standards. Daily responsibilities will include:

  • Supporting the Subsidence team and wider operational divisions
  • Undertaking triage calls to determine validity of subsidence claims
  • Identifying whether site investigations are required at point of visit
  • Preparing reports within agreed SLA’s
  • Maintaining strong communication with both internal stakeholders and external parties
  • Processing and proactively progressing claims in line with client requirements
  • Reviewing, amending and updating claims on internal systems
  • Responding effectively to changing client and business demands

About You

We’re keen to speak with individuals who have experience within a similar technical claims or subsidence environment and are confident handling challenging or sensitive conversations. You will ideally have:

  • Previous experience within Property or Subsidence Claims
  • Cert CII, Cert CILA, BDMA or working towards
  • Strong written and verbal communication skills
  • Excellent customer service capability
  • Good technical and problem-solving ability
  • Strong administrative skills including Microsoft Office
  • The ability to manage your own workload with minimal supervision
  • High attention to detail and a quality-driven approach
  • Confidence to be assertive and persistent where required

What’s on Offer

  • Discretionary company bonus
  • Hybrid working following probation
  • 25 days annual leave rising to 30 with service
  • Additional day off for your birthday
  • 5% contributory pension
  • Private healthcare
  • Death in Service
  • Enhanced family leave and sick pay
  • Electric Vehicle scheme
  • Cycle to Work scheme
  • 24/7 GP access
  • Holiday purchase scheme
  • Career development and progression opportunities
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