Conduct Manager – Insurance

Conduct Manager – Insurance

A leading London Market insurance business is looking to appoint a Conduct Manager to play a key role in the development and oversight of its conduct risk framework. Working as a subject matter expert within the Compliance function, you will provide advisory support across a range of conduct topics including Consumer Duty, product governance, complaints handling and customer outcomes, while partnering closely with stakeholders across the business.

Key Duties

• Provide clear, commercially focused advice on conduct risk
• Support first-line teams in implementing effective controls aligned with Consumer Duty
• Lead compliance reviews of new and existing products
• Review customer communications and financial promotions
• Conduct regulatory gap analysis
• Perform complaints trend and root cause analysis to identify emerging conduct risks
• Maintain and enhance conduct risk frameworks, policies and procedure
• Prepare conduct-related reporting for senior management, committees and Board forums
• Support development of conduct MI, KPIs and KRIs
• Support the delivery of conduct risk training and awareness programmes
• Help promote a strong customer-focused compliance culture across the organisation
• Provide guidance and support to junior team members where required

Experience Required

• Significant second-line compliance experience within the London insurance market
• Strong technical knowledge of ICOBS, Consumer Duty, PROD and DISP
• Experience implementing conduct risk frameworks and controls
• Excellent stakeholder management, analytical and communication skills
• Ability to operate independently within a fast-paced, regulated environment