Head of Account Management

Head of Account Management – Contingent Labour / Professional Services

This is a senior leadership role for someone who understands the contingent labour market and knows how to build, protect, and grow high-value client relationships. You’ll take ownership of a portfolio of strategic B2B clients, acting as the commercial lead across service delivery, retention, and revenue growth. Alongside this, you’ll lead and develop a small account management function, setting the standard for how clients are engaged, reviewed, and retained. The role sits at the intersection of commercial strategy, client success, and service delivery. You’ll work closely with technical and operational teams to ensure clients receive a consistent, high-quality, insight-led service, while identifying opportunities to expand relationships through cross-sell and up-sell. This position is well suited to someone who has operated in recruitment, managed services, IR35/off-payroll, or wider contingent workforce solutions, and is comfortable being the senior commercial presence with clients.

Role:

• Own and develop senior relationships with key contingent labour and compliance clients
• Drive revenue growth through retention, expansion, and value-led commercial conversations
• Lead, coach, and develop an account management team
• Embed consistent account management and client review frameworks
• Act as the senior escalation point for key accounts
• Provide commercial reporting and insight to senior leadership

What they’re looking for

• Proven senior account management or client success leadership experience
• Strong background in the contingent labour, recruitment, or workforce solutions market
• Commercially sharp, with a track record of growing revenue from existing clients
• Confident leading senior stakeholder conversations
• Experience managing or mentoring client-facing teams
• Comfortable working across legal, technical, and delivery environments

Desirable

• Exposure to IR35, off-payroll working, contractor compliance, or professional services
• Experience within recruitment, insurance, tax, or consultancy environments

Package & benefits

• Hybrid working (3 days office-based in Leicestershire)
• Competitive salary and benefits package
• Private healthcare
• Strong pension
• 25 days holiday plus bank holidays
• Wellbeing allowance
• Free on-site parking

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