Operations Manager – Sport & Entertainment

Operations Manager – Sport & Entertainment

Salary: Salary up to £72,000 plus leading benefits

Location: Birmingham

We are working with a progressive, globally recognised insurance group to appoint an Operations Manager for a niche and highly sought‑after area of the market. This position sits at the heart of a specialist team and plays a pivotal role in ensuring operational control, smooth delivery and strong alignment between frontline technical work and central support functions.

The role involves contributing to planning activity across the team, supporting senior leadership with forecasts, workload analysis and process improvement, and coordinating key operational outputs such as performance reporting, team metrics, meeting summaries and training oversight. You will also take responsibility for monitoring compliance activity, ensuring internal controls are met, keeping on top of items such as debt positions and issues requiring escalation, and maintaining high standards across documentation, audits and renewals.

You will act as a central point of contact across the business, working closely with underwriting and broking colleagues, technology teams and other operational specialists to ensure systems, data and workflows run effectively. You will help drive data accuracy, oversee checks linked to contract quality and delegated arrangements, and support the onboarding of new work into the team.

We are seeking someone with proven experience in insurance operations or broking support, ideally with exposure to delegated authority, facilities or binder‑type business. Strong knowledge of insurance processes, including familiarity with London or international market practice, is highly advantageous. You should be confident working with data, comfortable using Excel and internal systems, and able to interpret financial or operational information with accuracy. Excellent communication skills, attention to detail, resilience and the ability to work collaboratively in a fast‑moving environment are essential. Professional qualifications are welcome but not required.

This is an excellent opportunity to join a respected global broker known for its forward-thinking culture and people‑focused approach, offering genuine influence in a specialist area that rarely recruits at this level.

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