QA Claims Technical Lead
SKILLS
FULL DESCRIPTION
An opportunity for an experienced property claims professional to step into a senior technical role within a well-established and highly regarded property claims operation. This role sits at the heart of technical governance and quality, providing oversight across domestic and commercial property claims while acting as a key referral point for complex and high-value matters.
The role
You’ll take ownership of technical standards across the Property team, supporting consistency, compliance and best practice. Alongside managing a small portfolio of complex claims, you’ll play a pivotal role in mentoring adjusters, supporting audits, and ensuring high-quality reporting and decision-making throughout the lifecycle of a claim.
Key responsibilities
- Act as the technical referral point for coverage, policy interpretation, disputes and complex claim strategy
- Provide technical input on commercial and complex losses
- Review and quality-check adjuster reports prior to client submission
- Support internal and external audits, QA activity and file reviews
- Mentor and develop adjusters through coaching and technical guidance
- Handle escalations, complaints and service issues
- Manage complex property and commercial claims end-to-end
- Set and review reserves and support variance analysis
- Produce clear, robust technical reports for insurers, audits and litigation
- Control scopes, estimates and invoices to ensure cost accuracy and value
- Manage contractors, surveyors and suppliers
- Identify recovery, contribution and subrogation opportunities
- Ensure compliance with FCA, client and internal quality standards
What we’re looking for
- Minimum of 5 years’ experience within property claims or a closely related field
- Strong technical knowledge of property insurance, including all-risks and peril-based policies
- Experience handling complex or commercial losses
- Confident decision-maker with strong analytical and problem-solving skills
- Collaborative, professional and proactive approach
- ACILA qualification or progress towards it is preferred but not essential
What’s on offer
- Discretionary bonus
- 25 days annual leave plus an additional day for your birthday
- 5% contributory pension
- Private healthcare and 24/7 GP access
- Enhanced family leave and sick pay
- Cycle to work and electric vehicle schemes
- Life assurance and wellbeing support
- Long-term career development and progression opportunities
- A collaborative environment where technical input and continuous improvement are genuinely valued
Apply
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